Rainbow - Status Page

Experiencing partially degraded performance

[MEA] Audio & Video Degraded Quality
  • Update
    Update

    Update – Infrastructure Recovery Plan

    Due to the ongoing unavailability of our primary infrastructure in the AWS Bahrain region datacenter, and constraints related to the current regional situation, we are unable to restore service from this data center in the short term.

    As a result, we have initiated the deployment of a new production instance in an alternative data center outside the Middle East region to restore long-term service stability.

    Current status and next steps:

    • The new environment is being identified, then built and validated.

    • This process is expected to take approximately one month.

    • In the meantime, media traffic will continue to be routed through other regions to maintain service availability, which may result in temporary impacts on media quality or latency for some users.

    We will continue to share progress updates and will communicate once the new instance is ready and traffic migration is completed.

    Thank you for your patience and understanding.

  • Identified
    Identified

    Following an incident affecting the AWS data center in Bahrain on April 1st (see AWS Health Dashboard: https://health.aws.amazon.com/health/status), media traffic was temporarily redirected to APAC and European regions to ensure service continuity.
    As a result, some users may experience a temporary decrease in media quality during this period.

    A full recovery is planned within one week.

Operational

[WW] Rainbow Hybrid PBX Telephony - Operational

99% - uptime
30 days ago

[WW] Rainbow Administration & Subscriptions - Operational

99% - uptime
30 days ago
Operational

[EMEA] Rainbow Core Services - Operational

99% - uptime
30 days ago

[EMEA] Rainbow Hub Voice Services - Operational

99% - uptime
30 days ago

[EMEA] Rainbow Conferencing - Operational

99% - uptime
30 days ago

[EMEA] Rainbow Media Relays - Operational

99% - uptime
30 days ago
Operational

[DE] Rainbow Core Services - Operational

99% - uptime
30 days ago

[DE] Rainbow Conferencing - Operational

99% - uptime
30 days ago

[DE] Rainbow Media Relays - Operational

99% - uptime
30 days ago
Operational

[NA] Rainbow Core Services - Operational

100% - uptime
30 days ago

[NA] Rainbow Conferencing - Operational

100% - uptime
30 days ago

[NA] Rainbow Media Relays - Operational

100% - uptime
30 days ago

[NA] Rainbow Hub Voices Services - Operational

100% - uptime
30 days ago
Operational

[CALA] Rainbow Core Services - Operational

100% - uptime
30 days ago

[CALA] Rainbow Conferencing - Operational

100% - uptime
30 days ago

[CALA] Rainbow Media Relays - Operational

100% - uptime
30 days ago

[CALA] Rainbow Hub Voices Services - Operational

100% - uptime
30 days ago
Operational

[APAC] Rainbow Core Services - Operational

100% - uptime
30 days ago

[APAC] Rainbow Hub Voice Services - Operational

100% - uptime
30 days ago

[APAC] Rainbow Conferencing - Operational

100% - uptime
30 days ago

[APAC] Rainbow Media Relays - Operational

100% - uptime
30 days ago
Operational

[ANZ] Rainbow Core Services - Operational

100% - uptime
30 days ago

[ANZ] Rainbow Hub Voice Services - Operational

100% - uptime
30 days ago

[ANZ] Rainbow Conferencing - Operational

100% - uptime
30 days ago

[ANZ] Rainbow Media Relays - Operational

100% - uptime
30 days ago

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