Our telemetry shows no more issues for German end users. The incident is closed.

After first analysis, the incident is due to multiple hardware defect in cloud infrastructure. We added spare hosts to the infra and excluded the failing host for further analysis.

We implemented a fix and are currently monitoring the result.

New servers are deployed to correct the issue.

We implemented a fix and are currently monitoring the result.

We have identified an issue with the status down on servers.

We are continuing to work on a fix for this incident.

The automatic failover mechanism restored the services. All users are reconnected and telemetry shows no more error.
Some may still miss some mobile notifications for a few minutes.

We are currently investigating a network incident in German datacenter. Some users may be disconnected and fail to reconnect.

This incident has been resolved.
(An outage of less than 5 minutes for softphones was observed at the end, in addition of the transfer problem)