Rainbow - Status Page

Update – Regional Infrastructure Rebuild in Progress

Following our previously communicated recovery plan, we are proceeding with the rebuild of a new production data center in Dubai to restore stable regional service.

We remain within the recovery timeline already shared. The new Dubai-based environment is currently being prepared and is targeted to be available within the next 10 to 15 days.

Impact scope and observations:

• The issue is primarily expected to impact customers in Middle East countries.

• However, we have also received limited reports of service impact from some customers in India and adjacent countries in Africa.

Important notes and next steps:

• Until the migration is completed, media traffic continues to be routed through other regions. As a result, some customers have reported call failures, inability to establish calls, or other malfunctioning features, in addition to degraded media quality or increased latency.

• The new data center deployment is actively in progress.

• Service activation will require network and firewall configuration updates on the customer side to allow traffic to the new infrastructure.

• Detailed technical information (including IP ranges, endpoints, and configuration requirements) will be shared as soon as it becomes available, to allow customers to prepare in advance.

We will continue to provide regular progress updates and will communicate clearly once the new environment is ready and traffic migration is scheduled.

Thank you for your patience and understanding.

Update – Infrastructure Recovery Plan

Due to the ongoing unavailability of our primary infrastructure in the AWS Bahrain region datacenter, and constraints related to the current regional situation, we are unable to restore service from this data center in the short term.

As a result, we have initiated the deployment of a new production instance in an alternative data center outside the Middle East region to restore long-term service stability.

Current status and next steps:

• The new environment is being identified, then built and validated.

• This process is expected to take approximately one month.

• In the meantime, media traffic will continue to be routed through other regions to maintain service availability, which may result in temporary impacts on media quality or latency for some users.

We will continue to share progress updates and will communicate once the new instance is ready and traffic migration is completed.

Thank you for your patience and understanding.