All systems operational

Global (WW)

[WW] Rainbow Hybrid PBX Telephony
99.77 % uptime
90 days ago54 days ago38 days ago
Today
[WW] Rainbow Hub Voice Services
99.71 % uptime
90 days ago54 days ago38 days ago
Today
[WW] Rainbow Administration & Subscriptions
99.77 % uptime
90 days ago54 days ago38 days ago
Today

North America (NA)

[NA] Rainbow Core Services
99.77 % uptime
90 days ago54 days ago38 days ago
Today
[NA] Rainbow Conferencing
99.77 % uptime
90 days ago54 days ago38 days ago
Today
[NA] Rainbow Media Relays
99.77 % uptime
90 days ago54 days ago38 days ago
Today

Caribbean & Latin America (CALA)

[CALA] Rainbow Core Services
99.76 % uptime
90 days ago54 days ago38 days ago
Today
[CALA] Rainbow Conferencing
99.77 % uptime
90 days ago54 days ago38 days ago
Today
[CALA] Rainbow Media Relays
99.77 % uptime
90 days ago54 days ago38 days ago
Today

Europe & Middle East (EMEA)

[EMEA] Rainbow Core Services
99.77 % uptime
90 days ago54 days ago38 days ago
Today
[EMEA] Rainbow Conferencing
99.77 % uptime
90 days ago54 days ago38 days ago
Today
[EMEA] Rainbow Media Relays
99.77 % uptime
90 days ago54 days ago38 days ago
Today

Germany (DE)

[DE] Rainbow Core Services
99.77 % uptime
90 days ago54 days ago38 days ago
Today
[DE] Rainbow Conferencing
99.77 % uptime
90 days ago54 days ago38 days ago
Today
[DE] Rainbow Media Relays
99.77 % uptime
90 days ago54 days ago38 days ago
Today

Asia-Pacific (APAC)

[APAC] Rainbow Core Services
99.77 % uptime
90 days ago54 days ago38 days ago
Today
[APAC] Rainbow Conferencing
99.77 % uptime
90 days ago54 days ago38 days ago
Today
[APAC] Rainbow Media Relays
99.77 % uptime
90 days ago54 days ago38 days ago
Today

Australia-New Zealand (ANZ)

[ANZ] Rainbow Core Services
99.77 % uptime
90 days ago54 days ago38 days ago
Today
[ANZ] Rainbow Conferencing
99.77 % uptime
90 days ago54 days ago38 days ago
Today
[ANZ] Rainbow Media Relays
99.77 % uptime
90 days ago54 days ago38 days ago
Today

Previous incidents

December 1, 2021

No incidents reported

November 30, 2021

[WW] Ongoing intermittent issues incoming and outgoing telephony callsResolved after 36 minutes
  • Investigating
    November 30, 2021 at 1:24:00 PM GMT+0

    We are currently investigating this incident.

  • Monitoring
    November 30, 2021 at 1:35:00 PM GMT+0

    We implemented a fix and currently monitoring the result.

  • Resolved
    November 30, 2021 at 1:59:48 PM GMT+0

    Telephony services are back to operational

[EMEA] File sharing intermittent issuesResolved after about 10 hours
  • Identified
    November 29, 2021 at 10:00:00 AM GMT+0

    We are continuing to work on a fix for this incident.

  • Monitoring
    December 1, 2021 at 8:18:13 AM GMT+0

    We implemented a fix and currently monitoring the result.

  • Resolved
    December 1, 2021 at 8:18:47 AM GMT+0

    We just resolved the issue!

November 29, 2021

[PROD] Rainbow API Portals - EMEAResolved after about 2 hours
  • Investigating
    November 29, 2021 at 3:26:40 PM GMT+0

    Some users can experience slow connection.

  • Investigating
    November 29, 2021 at 3:48:19 PM GMT+0

    We are currently investigating this incident.

  • Monitoring
    November 29, 2021 at 4:12:00 PM GMT+0

    We implemented a fix and currently monitoring the result.

  • Resolved
    November 29, 2021 at 5:40:12 PM GMT+0

    We just resolved the issue!

November 28, 2021

Update load balancers
  • Planned
    November 28, 2021 at 8:00:00 AM GMT+0

    We are planning for a scheduled maintenance during that time. Upgrade of Rainbow Load Balancers in EMEA. Some timeout errors can occur

  • Completed
    November 28, 2021 at 8:27:28 AM GMT+0

    Maintenance has completed successfully.

November 27, 2021

No incidents reported

November 26, 2021

Ongoing intermittent issues with softphonyResolved after about 1 hour
  • Investigating
    November 26, 2021 at 8:52:00 AM GMT+0

    We are investigating reports of degraded performance for Hub softphony calls

  • Identified
    November 26, 2021 at 9:20:18 AM GMT+0

    Our engineers are actively working to mitigate the issue.

  • Monitoring
    November 26, 2021 at 9:24:27 AM GMT+0

    Engineers have implemented a fix, mitigating the issue. We will continue to monitor telemetry to ensure the issue is resolved.

  • Resolved
    November 26, 2021 at 9:44:15 AM GMT+0

    Rainbow hub is operating normally

  • Resolved
    November 26, 2021 at 10:16:03 AM GMT+0

    10h58 problem raised again, we are investigating

  • Resolved
    November 26, 2021 at 10:17:15 AM GMT+0

    closing to created a new even

Ongoing intermittent issues with softphonyResolved after about 1 hour
  • Investigating
    November 26, 2021 at 9:58:00 AM GMT+0

    We are currently investigating this incident.

  • Monitoring
    November 26, 2021 at 10:17:00 AM GMT+0

    We implemented a fix and currently monitoring the result.

  • Resolved
    November 26, 2021 at 10:48:01 AM GMT+0

    We just resolved the issue!

November 25, 2021

No incidents reported

November 24, 2021

No incidents reported