Rainbow - Status Page

Our investigation has identified a workaround that addresses the latency experienced on incoming calls as well as incoming call disconnections. The workaround is currently being prepared for deployment and is expected to be fully applied by tomorrow at the latest.

Regarding the poor audio quality previously reported by some customers, a corrective change was implemented last Friday. Based on our monitoring and validation, this issue should no longer be occurring.

We remain focused on validating the effectiveness of these measures and will continue to share meaningful updates as progress is made.

Our investigation indicates that this degradation may be related to previously reported issues over the last two weeks.

Our technical teams have identified the likely cause of the service degradation. We have experienced an unusual surge in customer traffic across the EMEA region, resulting in significantly higher demand on the infrastructure supporting call queues and auto attendants.

The impact is primarily observed during specific periods of the day when traffic reaches peak levels. Outside of these peak periods, service performance remains within expected levels.

We are actively working to implement additional scaling measures and infrastructure optimizations to further strengthen service performance and resilience.

Our teams continue to closely monitor the situation and are making progress on the capacity expansion plan. We will provide further updates as additional information becomes available.

Thank you for your patience and understanding.