Rainbow - Status Page

[EMEA] Rainbow Hub Voice Services experiencing degraded performance

[EMEA] Rainbow Hub – Call issues after attended transfer from a Call Queue (Alphalink and Telenet)
  • Identified
    UTC
    Identified

    Our teams have made progress on the issue affecting some Rainbow Hub customers. The issue is linked to a recent platform change affecting how transfers are handled.
    A fix has been developed and is being validated. We will share the deployment schedule as soon as validation is complete.


    Until the fix is deployed, we recommend:

    • using blind (direct) transfer instead of attended transfer, or

    • answering and transferring Call Queue calls from the Rainbow application on a PC.

    Our teams remain fully engaged to resolve this issue as quickly as possible.

  • Investigating
    UTC
    Investigating

    We are investigating an issue affecting some incoming Rainbow Hub calls routed through a Call Queue. The SIP trunks currently identified in the affected scenarios are Alphalink and Telenet. Based on our analysis, the issue appears to have started on September 17, 2026.

    In the affected scenario, a Call Queue agent answers the call on a desk phone and performs an attended transfer to another user:

    • Desk phone → desk phone: the call disconnects approximately 60–90 seconds after the transfer.

    • Desk phone → PC softphone: there is no audio after the transfer, followed by a disconnection.

    The issue has not been observed in our tests with direct calls, regular groups, blind transfers, or calls answered and transferred from a PC softphone.

    Where possible, users can temporarily use a blind transfer or answer and transfer Call Queue calls from a PC softphone.

    Our technical teams are actively investigating the cause and working on a resolution. We will provide updates as soon as more information is confirmed.

Operational

[WW] Rainbow Hybrid PBX Telephony - Operational

100% - uptime
30 days ago

[WW] Rainbow Administration & Subscriptions - Operational

100% - uptime
30 days ago
Degraded performance

[EMEA] Rainbow Core Services - Operational

100% - uptime
30 days ago

[EMEA] Rainbow Hub Voice Services - Degraded performance

100% - uptime
30 days ago

[EMEA] Rainbow Conferencing - Operational

100% - uptime
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[EMEA] Rainbow Media Relays - Operational

100% - uptime
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Operational

[DE] Rainbow Core Services - Operational

100% - uptime
30 days ago

[DE] Rainbow Conferencing - Operational

100% - uptime
30 days ago

[DE] Rainbow Media Relays - Operational

100% - uptime
30 days ago
Operational

[NA] Rainbow Core Services - Operational

100% - uptime
30 days ago

[NA] Rainbow Conferencing - Operational

100% - uptime
30 days ago

[NA] Rainbow Media Relays - Operational

100% - uptime
30 days ago

[NA] Rainbow Hub Voices Services - Operational

100% - uptime
30 days ago
Operational

[CALA] Rainbow Core Services - Operational

100% - uptime
30 days ago

[CALA] Rainbow Conferencing - Operational

100% - uptime
30 days ago

[CALA] Rainbow Media Relays - Operational

100% - uptime
30 days ago

[CALA] Rainbow Hub Voices Services - Operational

100% - uptime
30 days ago
Operational

[APAC] Rainbow Core Services - Operational

100% - uptime
30 days ago

[APAC] Rainbow Hub Voice Services - Operational

100% - uptime
30 days ago

[APAC] Rainbow Conferencing - Operational

100% - uptime
30 days ago

[APAC] Rainbow Media Relays - Operational

100% - uptime
30 days ago
Operational

[ANZ] Rainbow Core Services - Operational

100% - uptime
30 days ago

[ANZ] Rainbow Hub Voice Services - Operational

100% - uptime
30 days ago

[ANZ] Rainbow Conferencing - Operational

100% - uptime
30 days ago

[ANZ] Rainbow Media Relays - Operational

100% - uptime
30 days ago

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