Rainbow - Status Page

Hello Everyone,

As part of our ongoing infrastructure improvement plan, several technical maintenance operations are being carried out progressively.

These operations aim to improve service resilience and availability. Each step will be communicated separately whenever a potential user impact is expected.

The next operation is scheduled for 27 July 2026, between 21:00 and 00:00 CEST.

During this operation, several infrastructure components will be migrated to the new 3AZ infrastructure.

Expected impact:

A very limited number of users may be temporarily disconnected from Rainbow. If this happens, they will simply need to reconnect to the application.

Some PBX connections may also be temporarily disconnected during the operation. They should reconnect automatically without any manual action.

No other service impact is expected at this stage.

We will monitor the operation closely and keep you informed in case of any significant update.

🚨 Please ensure that the Rainbow Network Requirements have been correctly reviewed and applied in your environment. If these requirements are not met, Rainbow services may experience major disruptions.

https://help.openrainbow.com/hc/en-us/articles/23942019777170-Check-Rainbow-Network-Requirements

Best regards,

Rainbow Customer Care

Hello Everyone,

As part of our ongoing infrastructure improvement plan, several technical maintenance operations are being carried out progressively.

These operations aim to improve service resilience and availability. Each step will be communicated separately whenever a potential user impact is expected.

The next operation is scheduled for 28 July 2026, between 21:00 and 23:00 CEST.

During this operation, Rainbow Hub components will be migrated to the new 3AZ infrastructure.

Expected impact:

The Rainbow Hub telephony service may experience interruptions during the two-hour maintenance window.

🚨 Please ensure that the Rainbow Network Requirements have been correctly reviewed and applied in your environment. If these requirements are not met, Rainbow services may experience major disruptions.

https://help.openrainbow.com/hc/en-us/articles/23942019777170-Check-Rainbow-Network-Requirements

Best regards,

Rainbow Customer Care

Hello Everyone,

As part of the final step of this phase of our infrastructure improvement plan, a technical maintenance operation will be carried out.

This operation aims to improve service resilience and availability.

This operation is scheduled for 29 July 2026, between 21:00 and 00:00 CEST.

During this operation, infrastructure components will be migrated to the new 3AZ infrastructure.

Expected impact:

Some PBX connections and user applications, including Desktop, Web, and Mobile, may be temporarily disconnected and will automatically reconnect.

🚨 Please ensure that the Rainbow Network Requirements have been correctly reviewed and applied in your environment. If these requirements are not met, Rainbow services may experience major disruptions.

https://help.openrainbow.com/hc/en-us/articles/23942019777170-Check-Rainbow-Network-Requirements

Best regards,

Rainbow Customer Care

ALE is continuing the progressive migration of Rainbow services to the 3AZ platform throughout July.

This operation is part of our infrastructure improvement plan and aims to strengthen the resilience and availability of Rainbow services. The migration will be performed progressively to minimize customer impact.

Some migration steps may require dedicated customer communication in case a service impact is expected. Our teams will closely monitor the platform throughout the operation and will inform customers in advance whenever a customer impact is anticipated.

🚨Customers must ensure that their firewall rules are updated with the latest Rainbow public IP ranges to avoid connectivity issues once traffic is fully routed through the new infrastructure.

Please refer to the Rainbow Network Requirements for the latest public IP ranges and connectivity requirements:
https://help.openrainbow.com/hc/en-us/articles/23942019777170-Check-Rainbow-Network-Requirements