Rainbow Hub intermittent issue on Rtpengine

Resolved

Partial outage

Started about 3 years agoJuly 07, 2023Lasted about 1 hourJuly 07, 202312:58:002:00:00 PMUTC

Affected

Europe & Middle East (EMEA)

[EMEA] Rainbow Hub Voice Services

Updates

Resolved
July 07, 2023 at 2:00:00 PMUTC
Resolved
July 07, 2023 at 2:00:00 PMUTC
This incident has been resolved.
Monitoring
July 07, 2023 at 1:50:00 PMUTC
Monitoring
July 07, 2023 at 1:50:00 PMUTC
We implemented a fix and are currently monitoring the result.
Investigating
July 07, 2023 at 1:48:00 PMUTC
Investigating
July 07, 2023 at 1:48:00 PMUTC
We are currently investigating this incident.
Some voice calls maybe established witout RTP (no audible voice flow).
Identified
July 07, 2023 at 12:58:00 PMUTC
Identified
July 07, 2023 at 12:58:00 PMUTC
We are continuing to work on a fix for this incident.

Rainbow - Rainbow Hub intermittent issue on Rtpengine – Incident details