Slowness on rainbow conversations - Incident details - Rainbow

Started

July 17, 2023 at 8:06:49 AM

Status

Resolved after about 2 hours

Impact

Degraded performance

Affected

Europe & Middle East (EMEA)

[EMEA] Rainbow Core Services

[EMEA] Rainbow Conferencing

Asia-Pacific (APAC)

[APAC] Rainbow Core Services

[APAC] Rainbow Conferencing

Resolved
July 17, 2023 at 9:56:00 AM
Resolved
July 17, 2023 at 9:56:00 AM
Service remediation efforts have been completed and metrics confirm the slowness is finished.

More details on this incident can be found on Rainbow helpcenter
Monitoring
July 17, 2023 at 9:36:00 AM
Monitoring
July 17, 2023 at 9:36:00 AM
We implemented a fix and are currently monitoring the result.
Identified
July 17, 2023 at 9:34:29 AM
Update
July 17, 2023 at 9:34:29 AM
Our engineers are actively working to mitigate the issue.
Identified
July 17, 2023 at 8:46:24 AM
Identified
July 17, 2023 at 8:46:24 AM
We are continuing to work on a fix for this incident.
Investigating
July 17, 2023 at 8:06:49 AM
Investigating
July 17, 2023 at 8:06:49 AM
We are currently investigating an incident impacting rainbow slowness in conversations and difficulties to make or receive calls.

[APAC] Rainbow Media Relays experiencing partial outage