[APAC] Rainbow Media Relays experiencing partial outage

Resolved
Slowness on rainbow conversations

Started
July 17, 2023 at 8:06:49 AM
Status
Resolved after about 2 hours

Impact

Degraded performance
Affected
Europe & Middle East (EMEA)
[EMEA] Rainbow Core Services
[EMEA] Rainbow Conferencing
Asia-Pacific (APAC)
[APAC] Rainbow Core Services
[APAC] Rainbow Conferencing
  • Resolved
    Resolved

    Service remediation efforts have been completed and metrics confirm the slowness is finished.

    More details on this incident can be found on Rainbow helpcenter

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Identified
    Update

    Our engineers are actively working to mitigate the issue.

  • Identified
    Identified

    We are continuing to work on a fix for this incident.

  • Investigating
    Investigating

    We are currently investigating an incident impacting rainbow slowness in conversations and difficulties to make or receive calls.