[APAC] Rainbow intermittent errors

Resolved

Operational

Started about 1 year agoLasted 27 minutes

Affected

Asia-Pacific (APAC)

[APAC] Rainbow Core Services

Updates

Resolved
September 02, 2023 at 8:40:00 PM
Resolved
September 02, 2023 at 8:40:00 PM
This incident has been resolved.
Monitoring
September 02, 2023 at 8:34:00 PM
Update
September 02, 2023 at 8:34:00 PM
No more errors are seen on our metrics. We still monitor for some time.

We implemented a fix and are currently monitoring the result.
Monitoring
September 02, 2023 at 8:25:00 PM
Monitoring
September 02, 2023 at 8:25:00 PM
We are monitoring the infrastructure to detect any potential residual errors.
Identified
September 02, 2023 at 8:19:00 PM
Identified
September 02, 2023 at 8:19:00 PM
We have identified a loss of connectivity in APAC.

We are continuing to work on a fix for this incident.
Investigating
September 02, 2023 at 8:13:00 PM
Investigating
September 02, 2023 at 8:13:00 PM
Some users in APAC region may have trouble login or using Rainbow.

We are currently investigating this incident.

Rainbow - [APAC] Rainbow intermittent errors – Incident details