Rainbow - German Rainbow connections and API errors – Incident details

System Under Maintenance

German Rainbow connections and API errors

Resolved
Degraded performance
Started almost 3 years agoLasted about 2 hours

Affected

Germany (DE)

Degraded performance from 8:12 AM to 10:12 AM

[DE] Rainbow Core Services

Degraded performance from 8:12 AM to 10:12 AM

[DE] Rainbow Conferencing

Degraded performance from 8:12 AM to 10:12 AM

[DE] Rainbow Media Relays

Degraded performance from 8:12 AM to 10:12 AM

Updates
  • Resolved
    Resolved

    Our telemetry shows no more issues for German end users. The incident is closed.

    After first analysis, the incident is due to multiple hardware defect in cloud infrastructure. We added spare hosts to the infra and excluded the failing host for further analysis.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Update
    Update

    New servers are deployed to correct the issue.

    We implemented a fix and are currently monitoring the result.

  • Identified
    Identified

    We have identified an issue with the status down on servers.

    We are continuing to work on a fix for this incident.

  • Investigating
    Investigating

    We are currently investigating this incident.

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