Rainbow slowness and connection problems in Germany

Resolved

Operational

Started about 2 years agoLasted 27 minutes

Affected

Germany (DE)

[DE] Rainbow Core Services

[DE] Rainbow Conferencing

[DE] Rainbow Media Relays

Updates

Resolved
October 26, 2023 at 2:45:00 PM
Resolved
October 26, 2023 at 2:45:00 PM
This incident has been resolved.
Monitoring
October 26, 2023 at 2:40:00 PM
Monitoring
October 26, 2023 at 2:40:00 PM
We implemented a fix and are currently monitoring the result.

Service is up for all users.
Identified
October 26, 2023 at 2:36:00 PM
Identified
October 26, 2023 at 2:36:00 PM
We identified an issue with one server. We are investigating root cause.

We are continuing to work on a fix for this incident.
Update
October 26, 2023 at 2:35:36 PM
Update
October 26, 2023 at 2:35:36 PM
Apparently some servers were going down. Team is still investigating but seems not general and not on all APIs.

We are currently investigating this incident.
Investigating
October 26, 2023 at 2:18:00 PM
Investigating
October 26, 2023 at 2:18:00 PM
Our alerting systems have received notifications difficulties for users to connect or use Rainbow.

We are currently investigating this incident.

Rainbow - Rainbow slowness and connection problems in Germany – Incident details