[APAC] Rainbow Media Relays experiencing partial outage

Show current status

Resolved
[EMEA] no more recording possible for some customers

Started
November 14, 2023 at 5:05:00 PM
Status
Resolved after about 2 hours

Impact

Degraded performance
Affected
Global (WW)
[WW] Rainbow Hub Voice Services
  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Identified

    We have identified that this issue of call recording has actually started the 13th of November at 19:13.
    Call recordings were restored 13/11 at 19:34.
    But call recordings failed working again at 02:15 on 14/11.

  • Investigating
    Investigating

    No more recordings possible for some customers.
    We are currently investigating this incident.

See how we figure out uptime