[EMEA] no more recording possible for some customers

Resolved

Degraded performance

Started almost 3 years agoNovember 14, 2023Lasted about 2 hoursNovember 14, 20235:05:006:40:00 PMUTC

Affected

Europe & Middle East (EMEA)

[EMEA] Rainbow Hub Voice Services

Updates

Resolved
November 14, 2023 at 6:40:00 PMUTC
Resolved
November 14, 2023 at 6:40:00 PMUTC
This incident has been resolved.
Identified
November 14, 2023 at 6:05:00 PMUTC
Identified
November 14, 2023 at 6:05:00 PMUTC
We have identified that this issue of call recording has actually started the 13th of November at 19:13.
Call recordings were restored 13/11 at 19:34.
But call recordings failed working again at 02:15 on 14/11.
Investigating
November 14, 2023 at 5:05:00 PMUTC
Investigating
November 14, 2023 at 5:05:00 PMUTC
No more recordings possible for some customers.
We are currently investigating this incident.

Rainbow - [EMEA] no more recording possible for some customers – Incident details