Rainbow connection issues

Resolved

Operational

Started almost 2 years agoOctober 30, 2024Lasted about 1 hourOctober 30, 20241:28:062:20:00 PMUTC

Affected

Global (WW)

[WW] Rainbow Hybrid PBX Telephony

[WW] Rainbow Administration & Subscriptions

Europe & Middle East (EMEA)

[EMEA] Rainbow Core Services

[EMEA] Rainbow Hub Voice Services

Updates

Resolved
October 30, 2024 at 2:20:00 PMUTC
Resolved
October 30, 2024 at 2:20:00 PMUTC
This incident has been resolved.
Monitoring
October 30, 2024 at 2:10:00 PMUTC
Monitoring
October 30, 2024 at 2:10:00 PMUTC
According to our monitoring services, most of users should have recovered their Rainbow services.
Should your rainbow desktop application be stuck on login page, please stop and start again the desktop application.
Identified
October 30, 2024 at 1:48:06 PMUTC
Identified
October 30, 2024 at 1:48:06 PMUTC
The issue has been identified as global peering issues on our main cloud provider. Work is under progress to mitigate the issue.
Investigating
October 30, 2024 at 1:28:06 PMUTC
Investigating
October 30, 2024 at 1:28:06 PMUTC
We are currently investigating this incident.

Rainbow - Rainbow connection issues – Incident details