[APAC] Rainbow Media Relays experiencing partial outage

Global (WW)
Operational

[WW] Rainbow Hybrid PBX Telephony

100.0% uptime
Sep 2023 · 100.0%Oct · 100.0%Nov · 100.0%
Sep 2023100.0% uptime
Oct 2023100.0% uptime
Nov 2023100.0% uptime

[WW] Rainbow Hub Voice Services

99.99% uptime
Sep 2023 · 100.0%Oct · 100.0%Nov · 99.96%
Sep 2023100.0% uptime
Oct 2023100.0% uptime
Nov 202399.96% uptime

[WW] Rainbow Administration & Subscriptions

100.0% uptime
Sep 2023 · 100.0%Oct · 100.0%Nov · 100.0%
Sep 2023100.0% uptime
Oct 2023100.0% uptime
Nov 2023100.0% uptime
North America (NA)
Operational

[NA] Rainbow Core Services

100.0% uptime
Sep 2023 · 100.0%Oct · 100.0%Nov · 100.0%
Sep 2023100.0% uptime
Oct 2023100.0% uptime
Nov 2023100.0% uptime

[NA] Rainbow Conferencing

100.0% uptime
Sep 2023 · 100.0%Oct · 100.0%Nov · 100.0%
Sep 2023100.0% uptime
Oct 2023100.0% uptime
Nov 2023100.0% uptime
[NA] Rainbow Media Relays
100.0% uptime
Sep 2023 · 100.0%Oct · 100.0%Nov · 100.0%
Sep 2023100.0% uptime
Oct 2023100.0% uptime
Nov 2023100.0% uptime
Caribbean & Latin America (CALA)
Operational

[CALA] Rainbow Core Services

100.0% uptime
Sep 2023 · 100.0%Oct · 100.0%Nov · 100.0%
Sep 2023100.0% uptime
Oct 2023100.0% uptime
Nov 2023100.0% uptime

[CALA] Rainbow Conferencing

100.0% uptime
Sep 2023 · 100.0%Oct · 100.0%Nov · 100.0%
Sep 2023100.0% uptime
Oct 2023100.0% uptime
Nov 2023100.0% uptime
[CALA] Rainbow Media Relays
100.0% uptime
Sep 2023 · 100.0%Oct · 100.0%Nov · 100.0%
Sep 2023100.0% uptime
Oct 2023100.0% uptime
Nov 2023100.0% uptime
Europe & Middle East (EMEA)
Operational

[EMEA] Rainbow Core Services

100.0% uptime
Sep 2023 · 100.0%Oct · 100.0%Nov · 100.0%
Sep 2023100.0% uptime
Oct 2023100.0% uptime
Nov 2023100.0% uptime

[EMEA] Rainbow Conferencing

100.0% uptime
Sep 2023 · 100.0%Oct · 100.0%Nov · 100.0%
Sep 2023100.0% uptime
Oct 2023100.0% uptime
Nov 2023100.0% uptime
[EMEA] Rainbow Media Relays
100.0% uptime
Sep 2023 · 100.0%Oct · 100.0%Nov · 100.0%
Sep 2023100.0% uptime
Oct 2023100.0% uptime
Nov 2023100.0% uptime
Germany (DE)
Operational

[DE] Rainbow Core Services

100.0% uptime
Sep 2023 · 100.0%Oct · 100.0%Nov · 100.0%
Sep 2023100.0% uptime
Oct 2023100.0% uptime
Nov 2023100.0% uptime

[DE] Rainbow Conferencing

100.0% uptime
Sep 2023 · 100.0%Oct · 100.0%Nov · 100.0%
Sep 2023100.0% uptime
Oct 2023100.0% uptime
Nov 2023100.0% uptime
[DE] Rainbow Media Relays
100.0% uptime
Sep 2023 · 100.0%Oct · 100.0%Nov · 100.0%
Sep 2023100.0% uptime
Oct 2023100.0% uptime
Nov 2023100.0% uptime
Asia-Pacific (APAC)
Partial outage

[APAC] Rainbow Core Services

100.0% uptime
Sep 2023 · 100.0%Oct · 100.0%Nov · 100.0%
Sep 2023100.0% uptime
Oct 2023100.0% uptime
Nov 2023100.0% uptime

[APAC] Rainbow Conferencing

100.0% uptime
Sep 2023 · 100.0%Oct · 100.0%Nov · 100.0%
Sep 2023100.0% uptime
Oct 2023100.0% uptime
Nov 2023100.0% uptime
[APAC] Rainbow Media Relays
99.86% uptime
Sep 2023 · 100.0%Oct · 100.0%Nov · 99.59%
Sep 2023100.0% uptime
Oct 2023100.0% uptime
Nov 202399.59% uptime
Australia-New Zealand (ANZ)
Operational

[ANZ] Rainbow Core Services

100.0% uptime
Sep 2023 · 100.0%Oct · 100.0%Nov · 100.0%
Sep 2023100.0% uptime
Oct 2023100.0% uptime
Nov 2023100.0% uptime

[ANZ] Rainbow Conferencing

100.0% uptime
Sep 2023 · 100.0%Oct · 100.0%Nov · 100.0%
Sep 2023100.0% uptime
Oct 2023100.0% uptime
Nov 2023100.0% uptime
[ANZ] Rainbow Media Relays
100.0% uptime
Sep 2023 · 100.0%Oct · 100.0%Nov · 100.0%
Sep 2023100.0% uptime
Oct 2023100.0% uptime
Nov 2023100.0% uptime

Notice history

Nov 2023

[APAC] Not possible to join conference
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A configuration error has been detected on Singapour conference server which has been put in maintenance. All APAC users are again able to participate to conferences.

  • Investigating
    Investigating

    We are currently investigating an incident impacting APAC users when joining conference servers.

[APAC] Rainbow partial disruption - some users in APAC may encounter connection problems
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    We are currently investigating this incident.

Incident with 3rrd Party calls control (Include Softphony)
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Identified
    Identified

    We are continuing to work on a fix for this incident.

  • Investigating
    Investigating

    We are currently investigating this incident.

[EMEA] no more recording possible for some customers
  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Identified

    We have identified that this issue of call recording has actually started the 13th of November at 19:13.
    Call recordings were restored 13/11 at 19:34.
    But call recordings failed working again at 02:15 on 14/11.

  • Investigating
    Investigating

    No more recordings possible for some customers.
    We are currently investigating this incident.

Rainbow hub: intermittent issue with incoming/outgoing calls
  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Identified

    We are continuing to work on a fix for this incident.

  • Investigating
    Investigating

    We are currently investigating this incident.

Oct 2023

Rainbow Conferencing problems on US
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    We are currently investigating this incident.

Rainbow connexion issues in APAC
  • Resolved
    Resolved

    Rainbow is operating normally.

  • Monitoring
    Monitoring

    Auto-recovery mechanism have been triggered and reconnected some user sto rainbow. We are currently monitoring the metrics and analysing the root cause.

  • Investigating
    Investigating

    We are currently investigating this incident.

PBX disconnections
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Identified
    Identified

    We are continuing to work on a fix for this incident.

  • Investigating
    Investigating

    We are currently investigating this incident.

Rainbow slowness and connection problems in Germany
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

    Service is up for all users.

  • Identified
    Identified

    We identified an issue with one server. We are investigating root cause.

    We are continuing to work on a fix for this incident.

  • Investigating
    Update

    Apparently some servers were going down. Team is still investigating but seems not general and not on all APIs.

    We are currently investigating this incident.

  • Investigating
    Investigating

    Our alerting systems have received notifications difficulties for users to connect or use Rainbow.

    We are currently investigating this incident.

Rainbow impaired in Austria
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    We are currently investigating impacting Rainbow users in Austria.

    Users may have difficulties to use rainbow or loss their hybrid telephony services.

Sep 2023

Intermittent issue on call transfers
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Identified
    Identified

    Issue has been identified, we work on a fix for this incident.
    First occurence of the issue has been identified at 10:40 AM

  • Investigating
    Investigating

    Some customers are facing call transfer issues.
    We are currently investigating this incident.

German Rainbow connections and API errors
  • Resolved
    Resolved

    Our telemetry shows no more issues for German end users. The incident is closed.

    After first analysis, the incident is due to multiple hardware defect in cloud infrastructure. We added spare hosts to the infra and excluded the failing host for further analysis.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Identified
    Update

    New servers are deployed to correct the issue.

    We implemented a fix and are currently monitoring the result.

  • Identified
    Identified

    We have identified an issue with the status down on servers.

    We are continuing to work on a fix for this incident.

  • Investigating
    Investigating

    We are currently investigating this incident.

German network errors
  • Monitoring
    Monitoring

    The automatic failover mechanism restored the services. All users are reconnected and telemetry shows no more error.
    Some may still miss some mobile notifications for a few minutes.

  • Identified
    Identified

    We are currently investigating a network incident in German datacenter. Some users may be disconnected and fail to reconnect.

  • Resolved
    Resolved

    Our telemetry shows no more issues for German end users. The incident is closed.

    After first analysis, the incident is due to a hardware defect in cloud infrastructure.

[EMEA] Transfer not operational for some softphone Rainbow Hub users
  • Resolved
    Resolved

    This incident has been resolved.
    (An outage of less than 5 minutes for softphones was observed at the end, in addition of the transfer problem)

  • Investigating
    Investigating

    Transfer not operational for some softphone users.
    We are currently investigating this incident.

[APAC] disconnection of users in APAC
  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    We are currently investigating this incident.

Sep 2023 to Nov 2023

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