All systems operational

Global (WW)
Operational

[WW] Rainbow Hybrid PBX Telephony

99.95 % uptime
Mar 2023
Apr 2023
May 2023

[WW] Rainbow Hub Voice Services

99.96 % uptime
Mar 2023
Apr 2023
May 2023

[WW] Rainbow Administration & Subscriptions

100 % uptime
Mar 2023
Apr 2023
May 2023
North America (NA)
Operational

[NA] Rainbow Core Services

99.98 % uptime
Mar 2023
Apr 2023
May 2023

[NA] Rainbow Conferencing

100 % uptime
Mar 2023
Apr 2023
May 2023
[NA] Rainbow Media Relays
100 % uptime
Mar 2023
Apr 2023
May 2023
Caribbean & Latin America (CALA)
Operational

[CALA] Rainbow Core Services

100 % uptime
Mar 2023
Apr 2023
May 2023

[CALA] Rainbow Conferencing

100 % uptime
Mar 2023
Apr 2023
May 2023
[CALA] Rainbow Media Relays
100 % uptime
Mar 2023
Apr 2023
May 2023
Europe & Middle East (EMEA)
Operational

[EMEA] Rainbow Core Services

99.93 % uptime
Mar 2023
Apr 2023
May 2023

[EMEA] Rainbow Conferencing

100 % uptime
Mar 2023
Apr 2023
May 2023
[EMEA] Rainbow Media Relays
100 % uptime
Mar 2023
Apr 2023
May 2023
Germany (DE)
Operational

[DE] Rainbow Core Services

99.96 % uptime
Mar 2023
Apr 2023
May 2023

[DE] Rainbow Conferencing

99.98 % uptime
Mar 2023
Apr 2023
May 2023
[DE] Rainbow Media Relays
100 % uptime
Mar 2023
Apr 2023
May 2023
Asia-Pacific (APAC)
Operational

[APAC] Rainbow Core Services

100 % uptime
Mar 2023
Apr 2023
May 2023

[APAC] Rainbow Conferencing

100 % uptime
Mar 2023
Apr 2023
May 2023
[APAC] Rainbow Media Relays
100 % uptime
Mar 2023
Apr 2023
May 2023
Australia-New Zealand (ANZ)
Operational

[ANZ] Rainbow Core Services

100 % uptime
Mar 2023
Apr 2023
May 2023

[ANZ] Rainbow Conferencing

100 % uptime
Mar 2023
Apr 2023
May 2023
[ANZ] Rainbow Media Relays
100 % uptime
Mar 2023
Apr 2023
May 2023

Notice history

May 2023

Intermittent issue on Softphony
  • Resolved

    This incident has been resolved.

  • Monitoring

    We implemented a fix and are currently monitoring the result.

  • Identified

    Issue identified,working on a fix for this incident.

  • Investigating

    Start of Rainbow Hub Sofphony potential issues due to the loss of monitoring of some softphone devices.
    Possible fail of incoming/outgoing calls with some softphone users.
    Deskphone calls not impacted.

[WW] Rainbow softphony problems
  • Resolved

    This incident has been resolved.

  • Monitoring

    We implemented a fix and are currently monitoring the result.

  • Identified

    We are continuing to work on a fix for this incident.

[WW] Rainbow softphony problems
  • Resolved

    This incident has been resolved.

  • Investigating

    We are currently investigating this incident.

Rainbow Hub softphony outage
  • Resolved

    This incident has been resolved.

  • Investigating

    We are currently investigating this incident.
    Softphony is down.
    Hardphone/devices are still ok.

Apr 2023

Filesharing errors
  • Resolved

    This incident has been resolved.

  • Investigating

    We are currently investigating an incident impacting filesharing in EMEA and APAC.

Rainbow connection problems
  • Resolved

    This incident has been resolved.

  • Monitoring

    We implemented a fix and are currently monitoring the result.
    Rainbow core service were re-established at 15:38.
    And Rainbow Hybrid telephony services were re-established at 15:57.

  • Identified

    For Rainbow Hybrid telephony services we have found the problem and are currently working on a fix to be implemented.
    Rainbow core service re-established at 15:38.

  • Identified

    we have found the problem and are currently working on a fix to be implemented.

  • Investigating

    We are currently investigating this incident.

Maintenance under progress
  • Resolved

    This incident has been resolved.

  • Investigating

    We are performing a hardware upgrade in US datacenter. some users may be disconnected temporary

[EMEA] Rainbow slowness on connection
  • Resolved

    This incident has been resolved.

  • Monitoring

    We implemented a fix and are currently monitoring the result.

  • Identified

    Some users in EMEA may experience some slowness during connection.
    If disconnected some users may suffer trouble to reconnect.

    We are currently investigating this incident.

  • Investigating

    Some users in EMEA may experience some slowness during connection.

    We are currently investigating this incident.

[APAC] Rainbow connection problem
  • Resolved

    This incident has been resolved.

  • Monitoring

    We implemented a fix and are currently monitoring the result.

  • Identified

    We are continuing to work on a fix for this incident.

  • Investigating

    In APAC region, some users may have experienced loss of connectivity

    We are currently investigating this incident.

[EMEA] Intermittent API errors
  • Resolved

    This incident has been resolved.

  • Monitoring

    We implemented a fix and are currently monitoring the result.

  • Identified

    We are continuing to work on a fix for this incident.

  • Investigating

    Some users may have intermittent trouble to login or with some features.

    We are currently investigating this incident.

intermittent API errors
  • Resolved

    Rainbow is operating normally.

  • Monitoring

    Our engineers have implemented a fix for the issue affecting german users and are monitoring system performance.

  • Investigating

    We are currently investigating an incident impact German users.
    You may experience some API errors

Mar 2023

webRTC conferencing impaired
  • Resolved

    Engineers have implemented a fix, mitigating the conferencing issue.
    We will continue to monitor telemetry to ensure the issue is resolved.

  • Investigating

    We are currently investigating an incident impacting some users starting webRTC conferences in EMEA region.

Rainbow slownesses on search APIs
  • Resolved

    The issue has been identified and corrected on search backends.

    • Rainbow world-wide users may have experience slowness on APIs when loading conversations, searching contacts. Very rarely this can lead to some API timeouts and client errors
    • Some rainbow hybrid telephony users where not able to perform outgoing calls per name or see the caller name on incoming calls
  • Investigating

    We are currently investigating an incident impacting end users on hybrid telephony services and search APIs.

Degraded performance for some users in North America
  • Resolved

    This incident has been resolved.

  • Identified

    We are continuing to work on a fix for this incident.

  • Investigating

    We are currently investigating this incident.

Rainbow connection problem
  • Resolved

    This incident has been resolved.

  • Monitoring

    We implemented a fix and are currently monitoring the result.

  • Identified

    We are continuing to work on a fix for this incident.

  • Investigating

    Users may experience sign-in issues and slowness
    We are currently investigating this incident.

Mar 2023 to May 2023

See how we figure out uptime