All systems operational

Global (WW)
Operational

[WW] Rainbow Hybrid PBX Telephony

99.96 % uptime
Jan 2023
Feb 2023
Mar 2023

[WW] Rainbow Hub Voice Services

99.97 % uptime
Jan 2023
Feb 2023
Mar 2023

[WW] Rainbow Administration & Subscriptions

99.98 % uptime
Jan 2023
Feb 2023
Mar 2023
North America (NA)
Operational

[NA] Rainbow Core Services

99.87 % uptime
Jan 2023
Feb 2023
Mar 2023

[NA] Rainbow Conferencing

99.89 % uptime
Jan 2023
Feb 2023
Mar 2023
[NA] Rainbow Media Relays
99.89 % uptime
Jan 2023
Feb 2023
Mar 2023
Caribbean & Latin America (CALA)
Operational

[CALA] Rainbow Core Services

99.98 % uptime
Jan 2023
Feb 2023
Mar 2023

[CALA] Rainbow Conferencing

99.98 % uptime
Jan 2023
Feb 2023
Mar 2023
[CALA] Rainbow Media Relays
99.98 % uptime
Jan 2023
Feb 2023
Mar 2023
Europe & Middle East (EMEA)
Operational

[EMEA] Rainbow Core Services

99.94 % uptime
Jan 2023
Feb 2023
Mar 2023

[EMEA] Rainbow Conferencing

99.98 % uptime
Jan 2023
Feb 2023
Mar 2023
[EMEA] Rainbow Media Relays
99.98 % uptime
Jan 2023
Feb 2023
Mar 2023
Germany (DE)
Operational

[DE] Rainbow Core Services

99.95 % uptime
Jan 2023
Feb 2023
Mar 2023

[DE] Rainbow Conferencing

99.98 % uptime
Jan 2023
Feb 2023
Mar 2023
[DE] Rainbow Media Relays
99.98 % uptime
Jan 2023
Feb 2023
Mar 2023
Asia-Pacific (APAC)
Operational

[APAC] Rainbow Core Services

99.98 % uptime
Jan 2023
Feb 2023
Mar 2023

[APAC] Rainbow Conferencing

99.98 % uptime
Jan 2023
Feb 2023
Mar 2023
[APAC] Rainbow Media Relays
99.98 % uptime
Jan 2023
Feb 2023
Mar 2023
Australia-New Zealand (ANZ)
Operational

[ANZ] Rainbow Core Services

99.98 % uptime
Jan 2023
Feb 2023
Mar 2023

[ANZ] Rainbow Conferencing

99.98 % uptime
Jan 2023
Feb 2023
Mar 2023
[ANZ] Rainbow Media Relays
99.98 % uptime
Jan 2023
Feb 2023
Mar 2023

Notice history

Mar 2023

webRTC conferencing impaired
  • Resolved
    March 22, 2023 at 8:40:00 AM

    Engineers have implemented a fix, mitigating the conferencing issue.
    We will continue to monitor telemetry to ensure the issue is resolved.

  • Investigating
    March 22, 2023 at 7:05:00 AM

    We are currently investigating an incident impacting some users starting webRTC conferences in EMEA region.

Rainbow slownesses on search APIs
  • Resolved
    March 21, 2023 at 8:55:00 PM

    The issue has been identified and corrected on search backends.

    • Rainbow world-wide users may have experience slowness on APIs when loading conversations, searching contacts. Very rarely this can lead to some API timeouts and client errors
    • Some rainbow hybrid telephony users where not able to perform outgoing calls per name or see the caller name on incoming calls
  • Investigating
    March 21, 2023 at 7:30:00 PM

    We are currently investigating an incident impacting end users on hybrid telephony services and search APIs.

Degraded performance for some users in North America
  • Resolved
    March 21, 2023 at 3:01:00 PM

    This incident has been resolved.

  • Identified
    March 21, 2023 at 2:44:00 PM

    We are continuing to work on a fix for this incident.

  • Investigating
    March 21, 2023 at 1:55:00 PM

    We are currently investigating this incident.

Rainbow connection problem
  • Resolved
    March 13, 2023 at 4:30:00 PM

    This incident has been resolved.

  • Monitoring
    March 13, 2023 at 4:20:00 PM

    We implemented a fix and are currently monitoring the result.

  • Identified
    March 13, 2023 at 3:18:00 PM

    We are continuing to work on a fix for this incident.

  • Investigating
    March 13, 2023 at 3:00:00 PM

    Users may experience sign-in issues and slowness
    We are currently investigating this incident.

Feb 2023

Maintenance
  • Resolved
    February 22, 2023 at 11:28:12 AM

    We just finished the maintenance.

  • Investigating
    February 22, 2023 at 9:30:00 AM

    The rainbow operation team is performing an emergency maintenance operation on US datacenter to increase the datacenter resiliency.
    End users may experience some slowness errors or in worst case impossible to connect to Rainbow.
    In any case this impact should not last less than 5 minutes each.

Rainbow connections issues due to network swap
  • Identified
    February 21, 2023 at 3:04:00 PM

    Rainbow emergency maintenance under progress
    Some rainbow users may experience difficulties to use rainbow during 2 minutes while the failover occurs.

  • Resolved
    February 21, 2023 at 2:54:00 PM

    The maintenance is now finished.

    Rainbow operations team had to make an emergency maintenance on the infrastructure in order to restore a part of the high availability since yesterdays incident.

    Some users may have experienced random issue twice during 2 minutes while some failover mechanisms have been triggered.

Rainbow connection issues
  • Resolved
    February 20, 2023 at 5:39:22 PM

    Rainbow is operating normally.

  • Monitoring
    February 20, 2023 at 4:49:00 PM

    We implemented a fix and currently monitoring the result.
    All the users should have recovered their telephony services now.

    The failing hosts have been isolated and we are checking all the remaining services.

  • Identified
    February 20, 2023 at 4:32:00 PM

    We are still working on the issue.
    Services are partially restored for a major part of the users.

  • Investigating
    February 20, 2023 at 3:47:00 PM

    We are currently investigating an incident affecting North America end users.

File download failures
  • Resolved
    February 14, 2023 at 11:03:00 AM

    We just resolved the issue! Some users may have experienced difficulties downloading files or displaying a preview on Rainbow.

  • Investigating
    February 14, 2023 at 10:08:00 AM

    We are currently investigating an issue with rainbow files sharing.

[NA] Rainbow users global issues
  • Resolved
    February 07, 2023 at 5:53:26 PM

    We just resolved the issue!

  • Resolved
    February 07, 2023 at 5:50:00 PM

    We just resolved the issue!

  • Identified
    February 07, 2023 at 5:33:00 PM

    We are continuing to work on a fix for this incident.

  • Investigating
    February 07, 2023 at 4:30:00 PM

    Users may experience sign-in issues, slowness and errors on API calls

    We are currently investigating this incident.

[EMEA] Multiple PBX disconnections in EMEA Region
  • Resolved
    February 05, 2023 at 4:30:00 PM

    Since 17:30, out monitoring does no more show any unwanted disconnection anymore.

  • Monitoring
    February 05, 2023 at 2:35:28 PM

    It seems only PBX in Europe are impacted by this issue (Italy/Malta). It seems related to Major Internet Outage in this region.

  • Investigating
    February 05, 2023 at 11:00:00 AM

    We are currently investigating this incident.

Jan 2023

[DE] Ongoing intermittent issues with core services
  • Resolved
    January 26, 2023 at 3:10:06 PM

    We just resolved the issue!

  • Investigating
    January 26, 2023 at 2:45:00 PM

    We are currently investigating this incident.

  • Monitoring
    January 26, 2023 at 2:45:00 PM

    We are currently investigating this incident.

[DE] Degraded performances on Rainbow conferences
  • Resolved
    January 26, 2023 at 1:40:13 PM

    We just resolved the issue!

  • Monitoring
    January 26, 2023 at 1:00:00 PM

    We implemented a fix and currently monitoring the result.

  • Investigating
    January 26, 2023 at 12:30:00 PM

    We are currently investigating this incident.

Unexpected conference restarts
  • Resolved
    January 20, 2023 at 9:18:00 AM

    We just resolved the issue!

  • Investigating
    January 20, 2023 at 9:09:00 AM

    We are currently investigating an incident on some users in near to German who have been disconnected from their active webRTC conference.

Unexpected conference restarts
  • Resolved
    January 19, 2023 at 2:32:00 PM

    We just resolved the issue!

  • Investigating
    January 19, 2023 at 2:17:00 PM

    We are currently investigating an incident on some users in near to German who have been disconnected from their active webRTC conference.

Rainbow network incident
  • Resolved
    January 10, 2023 at 11:22:00 PM

    We just resolved the issue!

  • Identified
    January 10, 2023 at 10:50:01 PM

    We are continuing to work on a fix for this incident.
    We identified an issue on network.

    Enduser impact:

    • loss of hybrid telephony services world wide
    • some random errors on api: file sharing, start conference, SSO
    • Teams connector may be unavailable
  • Investigating
    January 10, 2023 at 10:02:00 PM

    Rainbow alerts received. Analysis under porgress

[EMEA] Degraded performance in EMEA region
  • Monitoring
    January 09, 2023 at 8:50:00 AM

    We implemented a fix and currently monitoring the result.

  • Resolved
    January 09, 2023 at 8:50:00 AM

    We just resolved the issue!

  • Investigating
    January 09, 2023 at 8:20:00 AM

    We are currently investigating this incident.

Rainbow Hub Softphony : Failing calls attempt
  • Resolved
    January 05, 2023 at 9:24:07 AM

    Root Cause of the issue :
    Abnormal behavior on one of Rainbow HUB solution's WebRTC gateway server following reception of malformed SIP messages.
    Only end users handled by this gateway and initiating or receiving telephone calls over this period have been impacted.
    Software protection against these specific bad messages is already implemented and will be effective on production in the coming days.

  • Resolved
    January 02, 2023 at 9:41:36 AM

    Issue is solved.

  • Monitoring
    January 02, 2023 at 9:00:00 AM

    We implemented a fix and currently monitoring the result.

  • Identified
    January 02, 2023 at 8:55:00 AM

    We are continuing to work on a fix for this incident.

  • Investigating
    January 02, 2023 at 8:52:00 AM

    We are currently investigating this incident.

Jan 2023 to Mar 2023

See how we figure out uptime