All systems operational

Global (WW)
Operational

[WW] Rainbow Hybrid PBX Telephony

99.97 % uptime
Dec 2022
Jan 2023
Feb 2023

[WW] Rainbow Hub Voice Services

99.97 % uptime
Dec 2022
Jan 2023
Feb 2023

[WW] Rainbow Administration & Subscriptions

99.98 % uptime
Dec 2022
Jan 2023
Feb 2023
North America (NA)
Operational

[NA] Rainbow Core Services

99.97 % uptime
Dec 2022
Jan 2023
Feb 2023

[NA] Rainbow Conferencing

99.98 % uptime
Dec 2022
Jan 2023
Feb 2023
[NA] Rainbow Media Relays
99.98 % uptime
Dec 2022
Jan 2023
Feb 2023
Caribbean & Latin America (CALA)
Operational

[CALA] Rainbow Core Services

99.98 % uptime
Dec 2022
Jan 2023
Feb 2023

[CALA] Rainbow Conferencing

99.98 % uptime
Dec 2022
Jan 2023
Feb 2023
[CALA] Rainbow Media Relays
99.98 % uptime
Dec 2022
Jan 2023
Feb 2023
Europe & Middle East (EMEA)
Operational

[EMEA] Rainbow Core Services

99.93 % uptime
Dec 2022
Jan 2023
Feb 2023

[EMEA] Rainbow Conferencing

99.98 % uptime
Dec 2022
Jan 2023
Feb 2023
[EMEA] Rainbow Media Relays
99.98 % uptime
Dec 2022
Jan 2023
Feb 2023
Germany (DE)
Operational

[DE] Rainbow Core Services

99.94 % uptime
Dec 2022
Jan 2023
Feb 2023

[DE] Rainbow Conferencing

99.98 % uptime
Dec 2022
Jan 2023
Feb 2023
[DE] Rainbow Media Relays
99.98 % uptime
Dec 2022
Jan 2023
Feb 2023
Asia-Pacific (APAC)
Operational

[APAC] Rainbow Core Services

99.98 % uptime
Dec 2022
Jan 2023
Feb 2023

[APAC] Rainbow Conferencing

99.98 % uptime
Dec 2022
Jan 2023
Feb 2023
[APAC] Rainbow Media Relays
99.98 % uptime
Dec 2022
Jan 2023
Feb 2023
Australia-New Zealand (ANZ)
Operational

[ANZ] Rainbow Core Services

99.98 % uptime
Dec 2022
Jan 2023
Feb 2023

[ANZ] Rainbow Conferencing

99.98 % uptime
Dec 2022
Jan 2023
Feb 2023
[ANZ] Rainbow Media Relays
99.98 % uptime
Dec 2022
Jan 2023
Feb 2023

Notice history

Feb 2023

No notices reported this month

Jan 2023

[DE] Ongoing intermittent issues with core services
  • Resolved
    January 26, 2023 at 3:10:06 PM

    We just resolved the issue!

  • Investigating
    January 26, 2023 at 2:45:00 PM

    We are currently investigating this incident.

  • Monitoring
    January 26, 2023 at 2:45:00 PM

    We are currently investigating this incident.

[DE] Degraded performances on Rainbow conferences
  • Resolved
    January 26, 2023 at 1:40:13 PM

    We just resolved the issue!

  • Monitoring
    January 26, 2023 at 1:00:00 PM

    We implemented a fix and currently monitoring the result.

  • Investigating
    January 26, 2023 at 12:30:00 PM

    We are currently investigating this incident.

Unexpected conference restarts
  • Resolved
    January 20, 2023 at 9:18:00 AM

    We just resolved the issue!

  • Investigating
    January 20, 2023 at 9:09:00 AM

    We are currently investigating an incident on some users in near to German who have been disconnected from their active webRTC conference.

Unexpected conference restarts
  • Resolved
    January 19, 2023 at 2:32:00 PM

    We just resolved the issue!

  • Investigating
    January 19, 2023 at 2:17:00 PM

    We are currently investigating an incident on some users in near to German who have been disconnected from their active webRTC conference.

Dec 2022

Rainbow slowness
  • Resolved
    December 15, 2022 at 9:17:55 AM

    Our monitoring shows the different issues are now closed! The root cause analysis is now under progress.

  • Monitoring
    December 15, 2022 at 8:50:00 AM

    A worldwide rollback of the web client has been performed to version 112 to mitigate slownesses and errors in EMEA region. We are currently monitoring the solution.

  • Identified
    December 15, 2022 at 8:18:11 AM

    We identified the root cause and are actively working on a mitigation for this incident.

  • Investigating
    December 15, 2022 at 7:00:00 AM

    We are currently investigating an incident impacting rainbow core usages. You may experience errors when performing some operations.

Rainbow slownesses in EMEA and missing telephony services
  • Resolved
    December 13, 2022 at 2:20:00 PM

    We just resolved the issue!

  • Monitoring
    December 13, 2022 at 2:15:22 PM

    We implemented a fix and currently monitoring the result.

    Most of users already recovered their hybrid telephony services.

    Some rare users may have experienced an error or slownesses between 14:25 and 14:45 CET on following usages: Filesharing, SSO login, administration, conversation

  • Identified
    December 13, 2022 at 1:49:41 PM

    The root cause has been identified and are currently applying fixes to restore services.

  • Investigating
    December 13, 2022 at 1:15:00 PM

    We are currently analysing an issue affecting EMEA users and world wide users on hybrid.

[NA]Rainbow users sign in issue
  • Resolved
    December 09, 2022 at 6:05:00 PM

    We just resolved the issue!

  • Identified
    December 09, 2022 at 5:35:00 PM

    We are currently investigating this incident. Users have reported that they can't login to Rainbow clients

  • Monitoring
    December 09, 2022 at 5:30:00 PM

    We are currently investigating this incident. Users have reported that they can't login to Rainbow clients

  • Investigating
    December 09, 2022 at 5:20:00 PM

    We are currently investigating this incident. Users have reported that they can't login to Rainbow clients

[NA] WebRTC server crashed
  • Resolved
    December 08, 2022 at 1:15:00 AM

    We just resolved the issue!

  • Investigating
    December 08, 2022 at 12:55:00 AM

    We are currently investigating this incident.

Dec 2022 to Feb 2023

See how we figure out uptime