All systems operational

Global (WW)
Operational

[WW] Rainbow Hybrid PBX Telephony

100 % uptime
Jul 2023100% uptime
Aug 2023100% uptime
Sep 2023100% uptime

[WW] Rainbow Hub Voice Services

99.99 % uptime
Jul 202399.96% uptime
Aug 2023100% uptime
Sep 2023100% uptime

[WW] Rainbow Administration & Subscriptions

100 % uptime
Jul 2023100% uptime
Aug 2023100% uptime
Sep 2023100% uptime
North America (NA)
Operational

[NA] Rainbow Core Services

100 % uptime
Jul 2023100% uptime
Aug 2023100% uptime
Sep 2023100% uptime

[NA] Rainbow Conferencing

100 % uptime
Jul 2023100% uptime
Aug 2023100% uptime
Sep 2023100% uptime
[NA] Rainbow Media Relays
100 % uptime
Jul 2023100% uptime
Aug 2023100% uptime
Sep 2023100% uptime
Caribbean & Latin America (CALA)
Operational

[CALA] Rainbow Core Services

100 % uptime
Jul 2023100% uptime
Aug 2023100% uptime
Sep 2023100% uptime

[CALA] Rainbow Conferencing

100 % uptime
Jul 2023100% uptime
Aug 2023100% uptime
Sep 2023100% uptime
[CALA] Rainbow Media Relays
100 % uptime
Jul 2023100% uptime
Aug 2023100% uptime
Sep 2023100% uptime
Europe & Middle East (EMEA)
Operational

[EMEA] Rainbow Core Services

100 % uptime
Jul 2023100% uptime
Aug 2023100% uptime
Sep 2023100% uptime

[EMEA] Rainbow Conferencing

100 % uptime
Jul 2023100% uptime
Aug 2023100% uptime
Sep 2023100% uptime
[EMEA] Rainbow Media Relays
100 % uptime
Jul 2023100% uptime
Aug 2023100% uptime
Sep 2023100% uptime
Germany (DE)
Operational

[DE] Rainbow Core Services

100 % uptime
Jul 2023100% uptime
Aug 2023100% uptime
Sep 2023100% uptime

[DE] Rainbow Conferencing

100 % uptime
Jul 2023100% uptime
Aug 2023100% uptime
Sep 2023100% uptime
[DE] Rainbow Media Relays
100 % uptime
Jul 2023100% uptime
Aug 2023100% uptime
Sep 2023100% uptime
Asia-Pacific (APAC)
Operational

[APAC] Rainbow Core Services

100 % uptime
Jul 2023100% uptime
Aug 2023100% uptime
Sep 2023100% uptime

[APAC] Rainbow Conferencing

100 % uptime
Jul 2023100% uptime
Aug 2023100% uptime
Sep 2023100% uptime
[APAC] Rainbow Media Relays
100 % uptime
Jul 2023100% uptime
Aug 2023100% uptime
Sep 2023100% uptime
Australia-New Zealand (ANZ)
Operational

[ANZ] Rainbow Core Services

100 % uptime
Jul 2023100% uptime
Aug 2023100% uptime
Sep 2023100% uptime

[ANZ] Rainbow Conferencing

100 % uptime
Jul 2023100% uptime
Aug 2023100% uptime
Sep 2023100% uptime
[ANZ] Rainbow Media Relays
100 % uptime
Jul 2023100% uptime
Aug 2023100% uptime
Sep 2023100% uptime

Notice history

Sep 2023

[EMEA] Transfer not operational for some softphone Rainbow Hub users
  • Resolved

    This incident has been resolved.
    (An outage of less than 5 minutes for softphones was observed at the end, in addition of the transfer problem)

  • Investigating

    Transfer not operational for some softphone users.
    We are currently investigating this incident.

[APAC] disconnection of users in APAC
  • Monitoring

    We implemented a fix and are currently monitoring the result.

  • Resolved

    This incident has been resolved.

  • Investigating

    We are currently investigating this incident.

[DE] Rainbow Intermittent errors
  • Monitoring

    We implemented a fix and are currently monitoring the result.

  • Resolved

    This incident has been resolved.

  • Identified

    Problem has been identified.

    We are continuing to work on a fix for this incident.

  • Investigating

    Some users in DE region may have trouble login or using Rainbow. Conferences may be impacted

    We are currently investigating this incident.

[APAC] Rainbow intermittent errors
  • Resolved

    This incident has been resolved.

  • Monitoring

    No more errors are seen on our metrics. We still monitor for some time.

    We implemented a fix and are currently monitoring the result.

  • Monitoring

    We are monitoring the infrastructure to detect any potential residual errors.

  • Identified

    We have identified a loss of connectivity in APAC.

    We are continuing to work on a fix for this incident.

  • Investigating

    Some users in APAC region may have trouble login or using Rainbow.

    We are currently investigating this incident.

Aug 2023

[APAC] Rainbow errors
  • Investigating

    We are currently investigating this incident.

  • Resolved

    This incident has been resolved.

  • Monitoring

    We suspect a temporary network issue.
    We don't see any new errors and services should be operational.

Intermittent issue while transferring calls
  • Resolved

    This incident has been resolved.

  • Monitoring

    We implemented a fix and are currently monitoring the result.

  • Identified

    Root cause identified.
    We see that the first occurrence of this transfer issue for customers is today the 29th of August at 8:47AM.
    We are continuing to work on a fix for this incident.

  • Investigating

    Some customers are reporting issues while transferring calls. We are currently investigating this incident.

Rainbow connection issue
Rainbow connection issue

Jul 2023

PBX OXO disconnection
  • Investigating

    We are currently investigating this incident.

  • Resolved

    This incident has been resolved.

Rainbow slowness and connection problems in Germany
  • Resolved

    This incident has been resolved.

  • Monitoring

    We implemented a fix and are currently monitoring the result.

  • Investigating

    Only Germany is impacted.
    We are continuing to work on a fix for this incident.

  • Investigating

    We are currently investigating this incident.

Slowness on rainbow conversations
Rainbow Hub outage
  • Resolved

    This incident has been resolved.

  • Investigating

    We are currently investigating this incident.

Rainbow Hub intermittent issue on Softphony
  • Resolved

    This incident has been resolved.

  • Monitoring

    We implemented a fix and are currently monitoring the result.

  • Investigating

    We are currently investigating this incident.

Rainbow Hub intermittent issue on Rtpengine
  • Resolved

    This incident has been resolved.

  • Monitoring

    We implemented a fix and are currently monitoring the result.

  • Investigating

    We are currently investigating this incident.
    Some voice calls maybe established witout RTP (no audible voice flow).

  • Identified

    We are continuing to work on a fix for this incident.

Jul 2023 to Sep 2023

See how we figure out uptime