All systems operational

Global (WW)
Operational
[WW] Rainbow Hybrid PBX Telephony
100 % uptime
Oct 2022
Nov 2022
Dec 2022
[WW] Rainbow Hub Voice Services
99.99 % uptime
Oct 2022
Nov 2022
Dec 2022
[WW] Rainbow Administration & Subscriptions
100 % uptime
Oct 2022
Nov 2022
Dec 2022
North America (NA)
Operational
[NA] Rainbow Core Services
99.99 % uptime
Oct 2022
Nov 2022
Dec 2022
[NA] Rainbow Conferencing
100 % uptime
Oct 2022
Nov 2022
Dec 2022
[NA] Rainbow Media Relays
100 % uptime
Oct 2022
Nov 2022
Dec 2022
Caribbean & Latin America (CALA)
Operational
[CALA] Rainbow Core Services
100 % uptime
Oct 2022
Nov 2022
Dec 2022
[CALA] Rainbow Conferencing
100 % uptime
Oct 2022
Nov 2022
Dec 2022
[CALA] Rainbow Media Relays
100 % uptime
Oct 2022
Nov 2022
Dec 2022
Europe & Middle East (EMEA)
Operational
[EMEA] Rainbow Core Services
99.98 % uptime
Oct 2022
Nov 2022
Dec 2022
[EMEA] Rainbow Conferencing
99.98 % uptime
Oct 2022
Nov 2022
Dec 2022
[EMEA] Rainbow Media Relays
100 % uptime
Oct 2022
Nov 2022
Dec 2022
Germany (DE)
Operational
[DE] Rainbow Core Services
100 % uptime
Oct 2022
Nov 2022
Dec 2022
[DE] Rainbow Conferencing
100 % uptime
Oct 2022
Nov 2022
Dec 2022
[DE] Rainbow Media Relays
100 % uptime
Oct 2022
Nov 2022
Dec 2022
Asia-Pacific (APAC)
Operational
[APAC] Rainbow Core Services
100 % uptime
Oct 2022
Nov 2022
Dec 2022
[APAC] Rainbow Conferencing
100 % uptime
Oct 2022
Nov 2022
Dec 2022
[APAC] Rainbow Media Relays
100 % uptime
Oct 2022
Nov 2022
Dec 2022
Australia-New Zealand (ANZ)
Operational
[ANZ] Rainbow Core Services
100 % uptime
Oct 2022
Nov 2022
Dec 2022
[ANZ] Rainbow Conferencing
100 % uptime
Oct 2022
Nov 2022
Dec 2022
[ANZ] Rainbow Media Relays
100 % uptime
Oct 2022
Nov 2022
Dec 2022

Notice history

Dec 2022

No notices reported this month

Nov 2022

Rainbow slow or difficult to use
  • Resolved
    November 21, 2022 at 6:00:00 PM GMT+0

    The issue has been identified and all trafic has been redirected to Brazil datacenter again. Some users may have experienced errors during the failovers.

  • Investigating
    November 21, 2022 at 2:00:00 PM GMT+0

    An issue has been detected on SAO datacenters and triggered an automatic failover to other DCs. As an impact some users may have experienced issues when using rainbow in South America or slownesses after the automatic failover.

[EMEA] Degraded performance on Files in EMEA region
  • Monitoring
    November 07, 2022 at 10:57:00 PM GMT+0

    We implemented a fix and currently monitoring the result.

  • Identified
    November 07, 2022 at 10:25:00 PM GMT+0

    We are continuing to work on a fix for this incident. We have seen that there may be troubles with files sharing.

  • Investigating
    November 07, 2022 at 10:08:00 PM GMT+0

    We are currently investigating this incident.

  • Resolved
    November 07, 2022 at 11:00:00 AM GMT+0

    We just resolved the issue!

Network failure on Internet facing server
  • Resolved
    November 06, 2022 at 3:59:00 AM GMT+0

    Most of users were able to reconnect a few minutes after the incident started.

    Our monitoring tools show that by now, almost all users and systems are able to use Rainbow services.

    A very few network admins or OXE PBX admins use fixed IP adresses instead of relying on DNS resolution to connect to rainbow services. In this case, the DNS failover is not possible. Thats why relying on fixed IP adresses should be avoided.

  • Identified
    November 06, 2022 at 3:05:00 AM GMT+0

    A replacement of the defective equipment is in progress by the provider.

  • Identified
    November 06, 2022 at 2:35:00 AM GMT+0

    A failure occured on a network interface on an Intenet facing external load balancer. As a consequence, some Rainbow users may have errors when connecting or using the application. We are redirecting the trafic to other servers.

Degraded performance
  • Monitoring
    November 03, 2022 at 10:51:00 AM GMT+0

    We implemented a fix and currently monitoring the result.

  • Investigating
    November 03, 2022 at 10:15:00 AM GMT+0

    We are currently investigating this incident. Some users experiences issue when using rainbow

  • Resolved
    November 02, 2022 at 11:11:00 PM GMT+0

    We just resolved the issue!

Oct 2022

Rainbow users sign in issue
  • Resolved
    October 24, 2022 at 7:15:00 PM GMT+0

    We just resolved the issue!

  • Investigating
    October 24, 2022 at 6:10:00 PM GMT+0

    We are currently investigating this incident.

rainbow users disconnections at 13:38 (19:38 Singapore time)
  • Resolved
    October 19, 2022 at 11:39:00 AM GMT+0

    We just resolved the issue!

  • Investigating
    October 19, 2022 at 11:38:00 AM GMT+0

    We are currently investigating this incident.

Rainbow hub softphone service disruption
  • Resolved
    October 18, 2022 at 9:00:00 PM GMT+0

    We just resolved the issue!

  • Investigating
    October 18, 2022 at 8:51:00 PM GMT+0

    We are currently investigating this incident.

[EMEA] Degraded performance on Search in EMEA region
  • Resolved
    October 07, 2022 at 8:30:00 AM GMT+0

    We just resolved the issue!

  • Monitoring
    October 07, 2022 at 8:20:00 AM GMT+0

    We implemented a fix and currently monitoring the result.

  • Identified
    October 07, 2022 at 8:00:00 AM GMT+0

    We have identified the root cause. Fix is in progress of installation

  • Investigating
    October 07, 2022 at 7:00:00 AM GMT+0

    We are currently investigating this incident.

Oct 2022 to Dec 2022

See how we figure out uptime