All systems operational

Global (WW)
Operational

[WW] Rainbow Hybrid PBX Telephony

99.97 % uptime
Nov 2022
Dec 2022
Jan 2023

[WW] Rainbow Hub Voice Services

99.97 % uptime
Nov 2022
Dec 2022
Jan 2023

[WW] Rainbow Administration & Subscriptions

99.98 % uptime
Nov 2022
Dec 2022
Jan 2023
North America (NA)
Operational

[NA] Rainbow Core Services

99.97 % uptime
Nov 2022
Dec 2022
Jan 2023

[NA] Rainbow Conferencing

99.98 % uptime
Nov 2022
Dec 2022
Jan 2023
[NA] Rainbow Media Relays
99.98 % uptime
Nov 2022
Dec 2022
Jan 2023
Caribbean & Latin America (CALA)
Operational

[CALA] Rainbow Core Services

99.98 % uptime
Nov 2022
Dec 2022
Jan 2023

[CALA] Rainbow Conferencing

99.98 % uptime
Nov 2022
Dec 2022
Jan 2023
[CALA] Rainbow Media Relays
99.98 % uptime
Nov 2022
Dec 2022
Jan 2023
Europe & Middle East (EMEA)
Operational

[EMEA] Rainbow Core Services

99.92 % uptime
Nov 2022
Dec 2022
Jan 2023

[EMEA] Rainbow Conferencing

99.96 % uptime
Nov 2022
Dec 2022
Jan 2023
[EMEA] Rainbow Media Relays
99.98 % uptime
Nov 2022
Dec 2022
Jan 2023
Germany (DE)
Operational

[DE] Rainbow Core Services

99.94 % uptime
Nov 2022
Dec 2022
Jan 2023

[DE] Rainbow Conferencing

99.98 % uptime
Nov 2022
Dec 2022
Jan 2023
[DE] Rainbow Media Relays
99.98 % uptime
Nov 2022
Dec 2022
Jan 2023
Asia-Pacific (APAC)
Operational

[APAC] Rainbow Core Services

99.98 % uptime
Nov 2022
Dec 2022
Jan 2023

[APAC] Rainbow Conferencing

99.98 % uptime
Nov 2022
Dec 2022
Jan 2023
[APAC] Rainbow Media Relays
99.98 % uptime
Nov 2022
Dec 2022
Jan 2023
Australia-New Zealand (ANZ)
Operational

[ANZ] Rainbow Core Services

99.98 % uptime
Nov 2022
Dec 2022
Jan 2023

[ANZ] Rainbow Conferencing

99.98 % uptime
Nov 2022
Dec 2022
Jan 2023
[ANZ] Rainbow Media Relays
99.98 % uptime
Nov 2022
Dec 2022
Jan 2023

Notice history

Jan 2023

[DE] Ongoing intermittent issues with core services
  • Resolved
    January 26, 2023 at 3:10:06 PM GMT+0

    We just resolved the issue!

  • Investigating
    January 26, 2023 at 2:45:00 PM GMT+0

    We are currently investigating this incident.

  • Monitoring
    January 26, 2023 at 2:45:00 PM GMT+0

    We are currently investigating this incident.

[DE] Degraded performances on Rainbow conferences
  • Resolved
    January 26, 2023 at 1:40:13 PM GMT+0

    We just resolved the issue!

  • Monitoring
    January 26, 2023 at 1:00:00 PM GMT+0

    We implemented a fix and currently monitoring the result.

  • Investigating
    January 26, 2023 at 12:30:00 PM GMT+0

    We are currently investigating this incident.

Unexpected conference restarts
  • Resolved
    January 20, 2023 at 9:18:00 AM GMT+0

    We just resolved the issue!

  • Investigating
    January 20, 2023 at 9:09:00 AM GMT+0

    We are currently investigating an incident on some users in near to German who have been disconnected from their active webRTC conference.

Unexpected conference restarts
  • Resolved
    January 19, 2023 at 2:32:00 PM GMT+0

    We just resolved the issue!

  • Investigating
    January 19, 2023 at 2:17:00 PM GMT+0

    We are currently investigating an incident on some users in near to German who have been disconnected from their active webRTC conference.

Dec 2022

Rainbow slowness
  • Resolved
    December 15, 2022 at 9:17:55 AM GMT+0

    Our monitoring shows the different issues are now closed! The root cause analysis is now under progress.

  • Monitoring
    December 15, 2022 at 8:50:00 AM GMT+0

    A worldwide rollback of the web client has been performed to version 112 to mitigate slownesses and errors in EMEA region. We are currently monitoring the solution.

  • Identified
    December 15, 2022 at 8:18:11 AM GMT+0

    We identified the root cause and are actively working on a mitigation for this incident.

  • Investigating
    December 15, 2022 at 7:00:00 AM GMT+0

    We are currently investigating an incident impacting rainbow core usages. You may experience errors when performing some operations.

Rainbow slownesses in EMEA and missing telephony services
  • Resolved
    December 13, 2022 at 2:20:00 PM GMT+0

    We just resolved the issue!

  • Monitoring
    December 13, 2022 at 2:15:22 PM GMT+0

    We implemented a fix and currently monitoring the result.

    Most of users already recovered their hybrid telephony services.

    Some rare users may have experienced an error or slownesses between 14:25 and 14:45 CET on following usages: Filesharing, SSO login, administration, conversation

  • Identified
    December 13, 2022 at 1:49:41 PM GMT+0

    The root cause has been identified and are currently applying fixes to restore services.

  • Investigating
    December 13, 2022 at 1:15:00 PM GMT+0

    We are currently analysing an issue affecting EMEA users and world wide users on hybrid.

[NA]Rainbow users sign in issue
  • Resolved
    December 09, 2022 at 6:05:00 PM GMT+0

    We just resolved the issue!

  • Identified
    December 09, 2022 at 5:35:00 PM GMT+0

    We are currently investigating this incident. Users have reported that they can't login to Rainbow clients

  • Monitoring
    December 09, 2022 at 5:30:00 PM GMT+0

    We are currently investigating this incident. Users have reported that they can't login to Rainbow clients

  • Investigating
    December 09, 2022 at 5:20:00 PM GMT+0

    We are currently investigating this incident. Users have reported that they can't login to Rainbow clients

[NA] WebRTC server crashed
  • Resolved
    December 08, 2022 at 1:15:00 AM GMT+0

    We just resolved the issue!

  • Investigating
    December 08, 2022 at 12:55:00 AM GMT+0

    We are currently investigating this incident.

Nov 2022

Rainbow slow or difficult to use
  • Resolved
    November 21, 2022 at 6:00:00 PM GMT+0

    The issue has been identified and all trafic has been redirected to Brazil datacenter again. Some users may have experienced errors during the failovers.

  • Investigating
    November 21, 2022 at 2:00:00 PM GMT+0

    An issue has been detected on SAO datacenters and triggered an automatic failover to other DCs. As an impact some users may have experienced issues when using rainbow in South America or slownesses after the automatic failover.

[EMEA] Degraded performance on Files in EMEA region
  • Monitoring
    November 07, 2022 at 10:57:00 PM GMT+0

    We implemented a fix and currently monitoring the result.

  • Identified
    November 07, 2022 at 10:25:00 PM GMT+0

    We are continuing to work on a fix for this incident. We have seen that there may be troubles with files sharing.

  • Investigating
    November 07, 2022 at 10:08:00 PM GMT+0

    We are currently investigating this incident.

  • Resolved
    November 07, 2022 at 11:00:00 AM GMT+0

    We just resolved the issue!

Network failure on Internet facing server
  • Resolved
    November 06, 2022 at 3:59:00 AM GMT+0

    Most of users were able to reconnect a few minutes after the incident started.

    Our monitoring tools show that by now, almost all users and systems are able to use Rainbow services.

    A very few network admins or OXE PBX admins use fixed IP adresses instead of relying on DNS resolution to connect to rainbow services. In this case, the DNS failover is not possible. Thats why relying on fixed IP adresses should be avoided.

  • Identified
    November 06, 2022 at 3:05:00 AM GMT+0

    A replacement of the defective equipment is in progress by the provider.

  • Identified
    November 06, 2022 at 2:35:00 AM GMT+0

    A failure occured on a network interface on an Intenet facing external load balancer. As a consequence, some Rainbow users may have errors when connecting or using the application. We are redirecting the trafic to other servers.

Degraded performance
  • Monitoring
    November 03, 2022 at 10:51:00 AM GMT+0

    We implemented a fix and currently monitoring the result.

  • Investigating
    November 03, 2022 at 10:15:00 AM GMT+0

    We are currently investigating this incident. Some users experiences issue when using rainbow

  • Resolved
    November 02, 2022 at 11:11:00 PM GMT+0

    We just resolved the issue!

Nov 2022 to Jan 2023

See how we figure out uptime