All systems operational

Global (WW)
Operational

[WW] Rainbow Hybrid PBX Telephony

100 % uptime
Jul 2023100% uptime
Aug 2023100% uptime
Sep 2023100% uptime

[WW] Rainbow Hub Voice Services

99.99 % uptime
Jul 202399.96% uptime
Aug 2023100% uptime
Sep 2023100% uptime

[WW] Rainbow Administration & Subscriptions

100 % uptime
Jul 2023100% uptime
Aug 2023100% uptime
Sep 2023100% uptime
North America (NA)
Operational

[NA] Rainbow Core Services

100 % uptime
Jul 2023100% uptime
Aug 2023100% uptime
Sep 2023100% uptime

[NA] Rainbow Conferencing

100 % uptime
Jul 2023100% uptime
Aug 2023100% uptime
Sep 2023100% uptime
[NA] Rainbow Media Relays
100 % uptime
Jul 2023100% uptime
Aug 2023100% uptime
Sep 2023100% uptime
Caribbean & Latin America (CALA)
Operational

[CALA] Rainbow Core Services

100 % uptime
Jul 2023100% uptime
Aug 2023100% uptime
Sep 2023100% uptime

[CALA] Rainbow Conferencing

100 % uptime
Jul 2023100% uptime
Aug 2023100% uptime
Sep 2023100% uptime
[CALA] Rainbow Media Relays
100 % uptime
Jul 2023100% uptime
Aug 2023100% uptime
Sep 2023100% uptime
Europe & Middle East (EMEA)
Operational

[EMEA] Rainbow Core Services

100 % uptime
Jul 2023100% uptime
Aug 2023100% uptime
Sep 2023100% uptime

[EMEA] Rainbow Conferencing

100 % uptime
Jul 2023100% uptime
Aug 2023100% uptime
Sep 2023100% uptime
[EMEA] Rainbow Media Relays
100 % uptime
Jul 2023100% uptime
Aug 2023100% uptime
Sep 2023100% uptime
Germany (DE)
Operational

[DE] Rainbow Core Services

100 % uptime
Jul 2023100% uptime
Aug 2023100% uptime
Sep 2023100% uptime

[DE] Rainbow Conferencing

100 % uptime
Jul 2023100% uptime
Aug 2023100% uptime
Sep 2023100% uptime
[DE] Rainbow Media Relays
100 % uptime
Jul 2023100% uptime
Aug 2023100% uptime
Sep 2023100% uptime
Asia-Pacific (APAC)
Operational

[APAC] Rainbow Core Services

100 % uptime
Jul 2023100% uptime
Aug 2023100% uptime
Sep 2023100% uptime

[APAC] Rainbow Conferencing

100 % uptime
Jul 2023100% uptime
Aug 2023100% uptime
Sep 2023100% uptime
[APAC] Rainbow Media Relays
100 % uptime
Jul 2023100% uptime
Aug 2023100% uptime
Sep 2023100% uptime
Australia-New Zealand (ANZ)
Operational

[ANZ] Rainbow Core Services

100 % uptime
Jul 2023100% uptime
Aug 2023100% uptime
Sep 2023100% uptime

[ANZ] Rainbow Conferencing

100 % uptime
Jul 2023100% uptime
Aug 2023100% uptime
Sep 2023100% uptime
[ANZ] Rainbow Media Relays
100 % uptime
Jul 2023100% uptime
Aug 2023100% uptime
Sep 2023100% uptime

Notice history

Sep 2023

German Rainbow connections and API errors
  • Resolved

    Our telemetry shows no more issues for German end users. The incident is closed.

    After first analysis, the incident is due to multiple hardware defect in cloud infrastructure. We added spare hosts to the infra and excluded the failing host for further analysis.

  • Monitoring

    We implemented a fix and are currently monitoring the result.

  • Identified

    New servers are deployed to correct the issue.

    We implemented a fix and are currently monitoring the result.

  • Identified

    We have identified an issue with the status down on servers.

    We are continuing to work on a fix for this incident.

  • Investigating

    We are currently investigating this incident.

German network errors
  • Monitoring

    The automatic failover mechanism restored the services. All users are reconnected and telemetry shows no more error.
    Some may still miss some mobile notifications for a few minutes.

  • Identified

    We are currently investigating a network incident in German datacenter. Some users may be disconnected and fail to reconnect.

  • Resolved

    Our telemetry shows no more issues for German end users. The incident is closed.

    After first analysis, the incident is due to a hardware defect in cloud infrastructure.

[EMEA] Transfer not operational for some softphone Rainbow Hub users
  • Resolved

    This incident has been resolved.
    (An outage of less than 5 minutes for softphones was observed at the end, in addition of the transfer problem)

  • Investigating

    Transfer not operational for some softphone users.
    We are currently investigating this incident.

[APAC] disconnection of users in APAC
  • Monitoring

    We implemented a fix and are currently monitoring the result.

  • Resolved

    This incident has been resolved.

  • Investigating

    We are currently investigating this incident.

[DE] Rainbow Intermittent errors
  • Monitoring

    We implemented a fix and are currently monitoring the result.

  • Resolved

    This incident has been resolved.

  • Identified

    Problem has been identified.

    We are continuing to work on a fix for this incident.

  • Investigating

    Some users in DE region may have trouble login or using Rainbow. Conferences may be impacted

    We are currently investigating this incident.

[APAC] Rainbow intermittent errors
  • Resolved

    This incident has been resolved.

  • Monitoring

    No more errors are seen on our metrics. We still monitor for some time.

    We implemented a fix and are currently monitoring the result.

  • Monitoring

    We are monitoring the infrastructure to detect any potential residual errors.

  • Identified

    We have identified a loss of connectivity in APAC.

    We are continuing to work on a fix for this incident.

  • Investigating

    Some users in APAC region may have trouble login or using Rainbow.

    We are currently investigating this incident.

Aug 2023

[APAC] Rainbow errors
  • Investigating

    We are currently investigating this incident.

  • Resolved

    This incident has been resolved.

  • Monitoring

    We suspect a temporary network issue.
    We don't see any new errors and services should be operational.

Intermittent issue while transferring calls
  • Resolved

    This incident has been resolved.

  • Monitoring

    We implemented a fix and are currently monitoring the result.

  • Identified

    Root cause identified.
    We see that the first occurrence of this transfer issue for customers is today the 29th of August at 8:47AM.
    We are continuing to work on a fix for this incident.

  • Investigating

    Some customers are reporting issues while transferring calls. We are currently investigating this incident.

Rainbow connection issue
Rainbow connection issue

Jul 2023

PBX OXO disconnection
  • Investigating

    We are currently investigating this incident.

  • Resolved

    This incident has been resolved.

Rainbow slowness and connection problems in Germany
  • Resolved

    This incident has been resolved.

  • Monitoring

    We implemented a fix and are currently monitoring the result.

  • Investigating

    Only Germany is impacted.
    We are continuing to work on a fix for this incident.

  • Investigating

    We are currently investigating this incident.

Slowness on rainbow conversations
Rainbow Hub outage
  • Resolved

    This incident has been resolved.

  • Investigating

    We are currently investigating this incident.

Rainbow Hub intermittent issue on Softphony
  • Resolved

    This incident has been resolved.

  • Monitoring

    We implemented a fix and are currently monitoring the result.

  • Investigating

    We are currently investigating this incident.

Rainbow Hub intermittent issue on Rtpengine
  • Resolved

    This incident has been resolved.

  • Monitoring

    We implemented a fix and are currently monitoring the result.

  • Investigating

    We are currently investigating this incident.
    Some voice calls maybe established witout RTP (no audible voice flow).

  • Identified

    We are continuing to work on a fix for this incident.

Jul 2023 to Sep 2023

See how we figure out uptime