All systems operational

Global (WW)
Operational
[WW] Rainbow Hybrid PBX Telephony
99.95 % uptime
Mar 2022
Apr 2022
May 2022
[WW] Rainbow Hub Voice Services
98.81 % uptime
Mar 2022
Apr 2022
May 2022
[WW] Rainbow Administration & Subscriptions
100 % uptime
Mar 2022
Apr 2022
May 2022
North America (NA)
Operational
[NA] Rainbow Core Services
100 % uptime
Mar 2022
Apr 2022
May 2022
[NA] Rainbow Conferencing
100 % uptime
Mar 2022
Apr 2022
May 2022
[NA] Rainbow Media Relays
100 % uptime
Mar 2022
Apr 2022
May 2022
Caribbean & Latin America (CALA)
Operational
[CALA] Rainbow Core Services
100 % uptime
Mar 2022
Apr 2022
May 2022
[CALA] Rainbow Conferencing
100 % uptime
Mar 2022
Apr 2022
May 2022
[CALA] Rainbow Media Relays
100 % uptime
Mar 2022
Apr 2022
May 2022
Europe & Middle East (EMEA)
Operational
[EMEA] Rainbow Core Services
99.99 % uptime
Mar 2022
Apr 2022
May 2022
[EMEA] Rainbow Conferencing
100 % uptime
Mar 2022
Apr 2022
May 2022
[EMEA] Rainbow Media Relays
100 % uptime
Mar 2022
Apr 2022
May 2022
Germany (DE)
Operational
[DE] Rainbow Core Services
100 % uptime
Mar 2022
Apr 2022
May 2022
[DE] Rainbow Conferencing
100 % uptime
Mar 2022
Apr 2022
May 2022
[DE] Rainbow Media Relays
100 % uptime
Mar 2022
Apr 2022
May 2022
Asia-Pacific (APAC)
Operational
[APAC] Rainbow Core Services
99.87 % uptime
Mar 2022
Apr 2022
May 2022
[APAC] Rainbow Conferencing
100 % uptime
Mar 2022
Apr 2022
May 2022
[APAC] Rainbow Media Relays
100 % uptime
Mar 2022
Apr 2022
May 2022
Australia-New Zealand (ANZ)
Operational
[ANZ] Rainbow Core Services
100 % uptime
Mar 2022
Apr 2022
May 2022
[ANZ] Rainbow Conferencing
100 % uptime
Mar 2022
Apr 2022
May 2022
[ANZ] Rainbow Media Relays
100 % uptime
Mar 2022
Apr 2022
May 2022

Notice history

May 2022

Rainbow teams connector update
  • Resolved
    May 17, 2022 at 5:14:30 PM GMT+0

    We finished the migration. End users should not see any error nor slowness when using the teams connector.

  • Identified
    May 17, 2022 at 4:05:00 PM GMT+0

    A teams connector update is under progress. End users may experience issues when using rainbow through teams connector.

Apr 2022

Some users should expect to have some difficulties to use the hybrid solution (oxo)
  • Resolved
    April 28, 2022 at 8:10:00 AM GMT+0

    We just resolved the issue!

  • Investigating
    April 28, 2022 at 12:56:00 AM GMT+0

    Some users should expect to have some difficulties to use the hybrid solution (oxo only) We are currently investigating this incident.

Rainbow Hub : Intermittent issue on some companies
  • Resolved
    April 26, 2022 at 1:13:00 AM GMT+0

    We just resolved the issue!

  • Investigating
    April 26, 2022 at 12:52:00 AM GMT+0

    We are currently investigating this incident.

High API error rate and PBX loss
  • Resolved
    April 26, 2022 at 1:01:00 AM GMT+0

    We just resolved the issue!

  • Investigating
    April 26, 2022 at 12:47:00 AM GMT+0

    We are currently investigating this incident.

Rainbow Hub : Intermittent issue on some companies
  • Resolved
    April 25, 2022 at 3:33:00 PM GMT+0

    We just resolved the issue!

  • Investigating
    April 25, 2022 at 3:23:00 PM GMT+0

    We just resolved the issue!

High API error rate and PBX loss
  • Resolved
    April 25, 2022 at 3:00:00 PM GMT+0

    We just resolved the issue!

  • Monitoring
    April 25, 2022 at 2:53:37 PM GMT+0

    We implemented a fix and currently monitoring the result.

  • Identified
    April 25, 2022 at 2:23:10 PM GMT+0

    We are continuing to work on a fix for this incident.

  • Investigating
    April 25, 2022 at 2:00:00 PM GMT+0

    We are currently investigating this incident.

Rainbow potential issue
  • Resolved
    April 21, 2022 at 7:52:44 AM GMT+0

    We just resolved the issue!

  • Monitoring
    April 21, 2022 at 7:15:00 AM GMT+0

    We implemented a fix and currently monitoring the result.

  • Investigating
    April 21, 2022 at 7:04:00 AM GMT+0

    There might some missing messages and/or call log issues We are currently investigating this incident.

8088 Terminals connection using IPV6
  • Resolved
    April 20, 2022 at 3:00:00 AM GMT+0

    We just resolved the issue!

  • Monitoring
    April 20, 2022 at 2:50:00 AM GMT+0

    We implemented a fix and currently monitoring the result.

  • Identified
    April 20, 2022 at 2:26:00 AM GMT+0

    The team has been alerted about the local connection issue ans is actively working on the mitigation.

  • Investigating
    April 19, 2022 at 7:20:00 PM GMT+0

    Some customers started to experience connection issues. Only 8088 devices using IPv6 are concerned

8088 Terminals connection using IPV6
  • Resolved
    April 12, 2022 at 8:48:37 AM GMT+0

    The issue is now resolved

  • Monitoring
    April 12, 2022 at 8:32:17 AM GMT+0

    We implemented a fix and currently monitoring the result.

  • Identified
    April 12, 2022 at 5:16:22 AM GMT+0

    We are continuing to work on a fix for this incident.

  • Investigating
    April 11, 2022 at 11:30:00 PM GMT+0

    We are currently investigating this incident. Only devices using IPV6 are concerned

Ongoing intermittent issues with Cloud-pbx creation and conversation recording
  • Resolved
    April 12, 2022 at 8:11:27 AM GMT+0

    Cloud PBX and recording issues are now solved. All services back to operational.

  • Monitoring
    April 12, 2022 at 7:46:42 AM GMT+0

    We implemented a fix and currently monitoring the result.

  • Identified
    April 08, 2022 at 7:00:00 PM GMT+0

    Root cause has been identified. Rainbow team is working closely with IAS infrastucture team to get issue corrected ASAP.

[WW] Slownesses detected on some rainbow users
  • Resolved
    April 07, 2022 at 5:30:58 AM GMT+0

    Our engineers have monitored the fix and confirmed all services are now operating normally at this time.

  • Resolved
    April 07, 2022 at 4:21:26 AM GMT+0

    WW seems stable. We users in APAC may still experinece some API errors.

  • Monitoring
    April 07, 2022 at 4:04:56 AM GMT+0

    We just resolved the issue! excepted softphony still under investigation

  • Monitoring
    April 07, 2022 at 3:31:02 AM GMT+0

    We implemented a fix and currently monitoring the result.

  • Identified
    April 07, 2022 at 2:58:58 AM GMT+0

    We are continuing to work on a fix for this incident. => investigating on backend api access

  • Identified
    April 07, 2022 at 2:38:15 AM GMT+0

    We need to restart some backend servers. No impact expected on end users.

  • Monitoring
    April 07, 2022 at 2:30:13 AM GMT+0

    Some users have lost their hybrid telephony services. The situation has been restored

  • Identified
    April 07, 2022 at 2:22:04 AM GMT+0

    We are continuing to work on a fix for this incident.

  • Investigating
    April 07, 2022 at 1:30:00 AM GMT+0

    Ongoing intermittent issues with network in EMEA. We are investigating

[WW] [Local/Partial Issue] PBX gateway failure
  • Resolved
    April 05, 2022 at 2:45:00 AM GMT+0

    The issue has been resolved. All systems are functional again.

  • Monitoring
    April 05, 2022 at 2:30:00 AM GMT+0

    A hotfix has been deployed. We keep on monitoring the result and impact on our systems.

  • Identified
    April 05, 2022 at 12:20:00 AM GMT+0

    A possible root-cause has been identified and we're working on a fix for this incident.

  • Investigating
    April 05, 2022 at 12:10:00 AM GMT+0

    We have observed some production systems anomalies and Rainbow Operations team is currently investigating this incident.

Mar 2022

[APAC] Rainbow connection problem
  • Resolved
    March 23, 2022 at 5:01:00 PM GMT+0

    We just resolved the issue!

  • Monitoring
    March 23, 2022 at 5:00:00 PM GMT+0

    We implemented a fix and currently monitoring the result.

  • Investigating
    March 23, 2022 at 4:53:00 PM GMT+0

    We are currently investigating this incident.

[EMEA] Peoplefone SIP trunk down
  • Resolved
    March 02, 2022 at 7:21:00 PM GMT+0

    We just resolved the issue!

  • Investigating
    March 02, 2022 at 6:53:00 PM GMT+0

    We are currently investigating this incident.

Mar 2022 to May 2022

See how we figure out uptime