All systems operational

Global (WW)
Operational
[WW] Rainbow Hybrid PBX Telephony
99.76 % uptime
Sep 2021
Oct 2021
Nov 2021
[WW] Rainbow Hub Voice Services
99.61 % uptime
Sep 2021
Oct 2021
Nov 2021
[WW] Rainbow Administration & Subscriptions
99.77 % uptime
Sep 2021
Oct 2021
Nov 2021
North America (NA)
Operational
[NA] Rainbow Core Services
99.77 % uptime
Sep 2021
Oct 2021
Nov 2021
[NA] Rainbow Conferencing
99.77 % uptime
Sep 2021
Oct 2021
Nov 2021
[NA] Rainbow Media Relays
99.77 % uptime
Sep 2021
Oct 2021
Nov 2021
Caribbean & Latin America (CALA)
Operational
[CALA] Rainbow Core Services
99.76 % uptime
Sep 2021
Oct 2021
Nov 2021
[CALA] Rainbow Conferencing
99.77 % uptime
Sep 2021
Oct 2021
Nov 2021
[CALA] Rainbow Media Relays
99.77 % uptime
Sep 2021
Oct 2021
Nov 2021
Europe & Middle East (EMEA)
Operational
[EMEA] Rainbow Core Services
99.77 % uptime
Sep 2021
Oct 2021
Nov 2021
[EMEA] Rainbow Conferencing
99.77 % uptime
Sep 2021
Oct 2021
Nov 2021
[EMEA] Rainbow Media Relays
99.77 % uptime
Sep 2021
Oct 2021
Nov 2021
Germany (DE)
Operational
[DE] Rainbow Core Services
99.77 % uptime
Sep 2021
Oct 2021
Nov 2021
[DE] Rainbow Conferencing
99.77 % uptime
Sep 2021
Oct 2021
Nov 2021
[DE] Rainbow Media Relays
99.77 % uptime
Sep 2021
Oct 2021
Nov 2021
Asia-Pacific (APAC)
Operational
[APAC] Rainbow Core Services
99.77 % uptime
Sep 2021
Oct 2021
Nov 2021
[APAC] Rainbow Conferencing
99.77 % uptime
Sep 2021
Oct 2021
Nov 2021
[APAC] Rainbow Media Relays
99.77 % uptime
Sep 2021
Oct 2021
Nov 2021
Australia-New Zealand (ANZ)
Operational
[ANZ] Rainbow Core Services
99.77 % uptime
Sep 2021
Oct 2021
Nov 2021
[ANZ] Rainbow Conferencing
99.77 % uptime
Sep 2021
Oct 2021
Nov 2021
[ANZ] Rainbow Media Relays
99.77 % uptime
Sep 2021
Oct 2021
Nov 2021

Notice history

Nov 2021

[PROD] Rainbow API Portals - EMEA
  • Resolved
    November 29, 2021 at 5:40:12 PM GMT+0

    We just resolved the issue!

  • Monitoring
    November 29, 2021 at 4:12:00 PM GMT+0

    We implemented a fix and currently monitoring the result.

  • Investigating
    November 29, 2021 at 3:48:19 PM GMT+0

    We are currently investigating this incident.

  • Investigating
    November 29, 2021 at 3:26:40 PM GMT+0

    Some users can experience slow connection.

Update load balancers
  • Completed
    November 28, 2021 at 8:27:28 AM GMT+0

    Maintenance has completed successfully.

  • Planned
    November 28, 2021 at 8:00:00 AM GMT+0

    We are planning for a scheduled maintenance during that time. Upgrade of Rainbow Load Balancers in EMEA. Some timeout errors can occur

Ongoing intermittent issues with softphony
  • Resolved
    November 26, 2021 at 10:48:01 AM GMT+0

    We just resolved the issue!

  • Monitoring
    November 26, 2021 at 10:17:00 AM GMT+0

    We implemented a fix and currently monitoring the result.

  • Investigating
    November 26, 2021 at 9:58:00 AM GMT+0

    We are currently investigating this incident.

Ongoing intermittent issues with softphony
  • Resolved
    November 26, 2021 at 10:17:15 AM GMT+0

    closing to created a new even

  • Resolved
    November 26, 2021 at 10:16:03 AM GMT+0

    10h58 problem raised again, we are investigating

  • Resolved
    November 26, 2021 at 9:44:15 AM GMT+0

    Rainbow hub is operating normally

  • Monitoring
    November 26, 2021 at 9:24:27 AM GMT+0

    Engineers have implemented a fix, mitigating the issue. We will continue to monitor telemetry to ensure the issue is resolved.

  • Identified
    November 26, 2021 at 9:20:18 AM GMT+0

    Our engineers are actively working to mitigate the issue.

  • Investigating
    November 26, 2021 at 8:52:00 AM GMT+0

    We are investigating reports of degraded performance for Hub softphony calls

Intermittent issues in EMEA
  • Resolved
    November 18, 2021 at 2:46:44 PM GMT+0

    We just resolved the issue!

  • Resolved
    November 18, 2021 at 2:30:00 PM GMT+0

    We just resolved the issue!

  • Investigating
    November 18, 2021 at 1:40:00 PM GMT+0

    We are currently investigating this incident.

[major] Ongoing intermittent issues incoming and outgoing telephony calls
  • Resolved
    November 18, 2021 at 12:31:00 PM GMT+0

    The issue has been resolved. All features are functional again

  • Monitoring
    November 18, 2021 at 12:29:00 PM GMT+0

    We implemented a fix and currently monitoring the result.

  • Investigating
    November 18, 2021 at 12:23:00 PM GMT+0

    We are currently investigating this incident.

[CALA] Abnormal API error rate
  • Resolved
    November 16, 2021 at 2:50:00 PM GMT+0

    Traffic is back to normal.

  • Monitoring
    November 16, 2021 at 2:30:00 PM GMT+0

    We implemented a fix and currently monitoring the result.

  • Investigating
    November 16, 2021 at 2:19:00 PM GMT+0

    We are currently investigating this incident.

[CALA] Abnormal API error rate
  • Resolved
    November 11, 2021 at 6:13:00 PM GMT+0

    We just resolved the issue!

  • Monitoring
    November 11, 2021 at 6:08:00 PM GMT+0

    We implemented a fix and currently monitoring the result.

  • Investigating
    November 11, 2021 at 5:53:00 PM GMT+0

    We are currently investigating this incident.

[CALA] Abnormal API error rate
  • Resolved
    November 11, 2021 at 12:22:00 PM GMT+0

    Traffic is back to normal.

  • Monitoring
    November 11, 2021 at 12:20:00 PM GMT+0

    We implemented a fix and currently monitoring the result.

  • Investigating
    November 11, 2021 at 12:12:00 PM GMT+0

    We are currently investigating this incident.

Rainbow slowness
  • Resolved
    November 10, 2021 at 3:34:03 PM GMT+0

    Issue is resolved and situation is back to normal.

  • Monitoring
    November 10, 2021 at 3:26:24 PM GMT+0

    Situation seems to be back to normal.

  • Investigating
    November 10, 2021 at 2:48:00 PM GMT+0

    We noticed an increased rate of error on some of our API. We are currently investigating this incident.

[WW] Ongoing intermittent issues incoming and outgoing telephony calls
  • Resolved
    November 09, 2021 at 2:28:00 PM GMT+0

    We just resolved the issue!

  • Investigating
    November 09, 2021 at 2:20:00 PM GMT+0

    We are currently investigating this incident.

[WW] SIP Peering Loss for all Cloud PBXs
  • Resolved
    November 08, 2021 at 10:48:00 AM GMT+0

    Issue is now solved

  • Monitoring
    November 08, 2021 at 10:47:00 AM GMT+0

    We implemented a fix and currently monitoring the result.

  • Identified
    November 08, 2021 at 10:45:00 AM GMT+0

    Issue has been identified

  • Investigating
    November 08, 2021 at 10:44:00 AM GMT+0

    We are currently investigating this incident.

[WW] [Slow/Degraded Performances]
  • Resolved
    November 04, 2021 at 5:50:59 PM GMT+0

    The issue has been resolved. All systems are functional again.

  • Monitoring
    November 04, 2021 at 5:15:00 PM GMT+0

    We implemented a fix and currently monitoring the result.

  • Identified
    November 04, 2021 at 4:25:00 PM GMT+0

    Service remediation efforts and metrics confirm the error rate has reduced. Most of users should be able to connect, despite some slownesses and be able to use most of rainbow services

  • Investigating
    November 04, 2021 at 3:55:00 PM GMT+0

    We have observed some production systems anomalies and Rainbow Operations team is currently investigating this incident.

Oct 2021

[CALA] Abnormal API error rate
  • Resolved
    October 29, 2021 at 5:30:00 AM GMT+0

    No more Errors observed

  • Monitoring
    October 29, 2021 at 5:27:00 AM GMT+0

    We implemented a fix and currently monitoring the result.

  • Investigating
    October 29, 2021 at 5:24:00 AM GMT+0

    We are currently investigating this incident.

Japan Ongoing intermittent issues
  • Resolved
    October 28, 2021 at 2:58:00 PM GMT+0

    We just resolved the issue!

  • Investigating
    October 28, 2021 at 2:47:00 PM GMT+0

    We are currently investigating this incident.

[CALA] [Slow/Degraded Performances] Slow degraded performance
  • Resolved
    October 27, 2021 at 3:10:19 PM GMT+0

    The issue has been resolved. All systems are functional again.

  • Monitoring
    October 27, 2021 at 3:02:00 PM GMT+0

    A hotfix has been deployed. We keep on monitoring the result and impact on our systems.

  • Identified
    October 27, 2021 at 2:58:00 PM GMT+0

    A possible root-cause has been identified and we're working on a fix for this incident.

  • Investigating
    October 27, 2021 at 2:48:00 PM GMT+0

    We have observed some production systems anomalies and Rainbow Operations team is currently investigating this incident.

[CALA] [Slow/Degraded Performances] Slow degraded performance
  • Resolved
    October 25, 2021 at 7:53:53 PM GMT+0

    The issue has been resolved. All systems are functional again.

  • Investigating
    October 25, 2021 at 7:48:27 PM GMT+0

    We have observed some production systems anomalies and Rainbow Operations team is currently investigating this incident.

[CALA] [Slow/Degraded Performances] API errors
  • Resolved
    October 21, 2021 at 4:56:00 PM GMT+0

    The issue has been resolved. All systems are functional again.

  • Monitoring
    October 21, 2021 at 4:52:00 PM GMT+0

    A hotfix has been deployed. We keep on monitoring the result and impact on our systems.

  • Identified
    October 21, 2021 at 4:29:00 PM GMT+0

    A possible root-cause has been identified and we're working on a fix for this incident.

  • Investigating
    October 21, 2021 at 4:25:00 PM GMT+0

    We have observed some production systems anomalies and Rainbow Operations team is currently investigating this incident.

[CALA] [Slow/Degraded Performances] API errors
  • Resolved
    October 20, 2021 at 1:33:00 AM GMT+0

    The issue has been resolved. All systems are functional again.

  • Monitoring
    October 20, 2021 at 1:32:00 AM GMT+0

    A hotfix has been deployed. We keep on monitoring the result and impact on our systems.

  • Identified
    October 20, 2021 at 1:25:00 AM GMT+0

    A possible root-cause has been identified and we're working on a fix for this incident.

  • Investigating
    October 20, 2021 at 1:18:00 AM GMT+0

    We have observed some production systems anomalies and Rainbow Operations team is currently investigating this incident.

[CALA] [Slow/Degraded Performances] API Errors
  • Resolved
    October 19, 2021 at 3:42:00 PM GMT+0

    The issue has been resolved. All systems are functional again.

  • Monitoring
    October 19, 2021 at 3:41:00 PM GMT+0

    A hotfix has been deployed. We keep on monitoring the result and impact on our systems.

  • Investigating
    October 19, 2021 at 3:03:00 PM GMT+0

    We have observed some production systems anomalies and Rainbow Operations team is currently investigating this incident.

[WW][degraded] Ongoing intermittent issues
  • Resolved
    October 18, 2021 at 1:10:00 PM GMT+0

    We just resolved the issue!

  • Investigating
    October 18, 2021 at 12:36:00 PM GMT+0

    We are currently investigating this incident.

[CALA] [Slow/Degraded Performances] API Errors
  • Resolved
    October 17, 2021 at 2:10:00 AM GMT+0

    The issue has been resolved. All systems are functional again.

  • Investigating
    October 17, 2021 at 1:39:00 AM GMT+0

    We have observed some production systems anomalies and Rainbow Operations team is currently investigating this incident.

Rainbow access failure
Degraded Rainbow Hub
  • Resolved
    October 11, 2021 at 2:00:00 PM GMT+0

    We just resolved the issue!

  • Investigating
    October 11, 2021 at 12:56:00 PM GMT+0

    We are currently investigating this incident.

[DE] [Slow/Degraded Performances] NEW
  • Resolved
    October 11, 2021 at 1:13:12 PM GMT+0

    The issue has been resolved. All systems are functional again.

  • Resolved
    October 11, 2021 at 9:35:48 AM GMT+0

    The issue has been resolved. All systems are functional again.

  • Investigating
    October 11, 2021 at 8:50:22 AM GMT+0

    We have observed some production systems anomalies and Rainbow Operations team is currently investigating this incident.

Sep 2021

SIP trunks flap
  • Resolved
    September 28, 2021 at 12:26:00 PM GMT+0

    SIP trunks experienced a flap from 14:26 and 14h36 CEST today. Situation restored to normal

[WW] [Local/Partial Issue] Telephony loss for some cloud PBXs
  • Resolved
    September 17, 2021 at 9:24:00 AM GMT+0

    The issue has been resolved. All systems are functional again.

  • Monitoring
    September 17, 2021 at 9:19:00 AM GMT+0

    A hotfix has been deployed. We keep on monitoring the result and impact on our systems.

  • Identified
    September 17, 2021 at 8:57:00 AM GMT+0

    A possible root-cause has been identified and we're working on a fix for this incident.

  • Investigating
    September 17, 2021 at 8:50:00 AM GMT+0

    We have observed some production systems anomalies and Rainbow Operations team is currently investigating this incident.

[EMEA] [Slow/Degraded Performances] Core systems degradation
  • Resolved
    September 12, 2021 at 6:25:00 PM GMT+0

    The issue has been resolved. All systems are functional again.

  • Monitoring
    September 12, 2021 at 6:18:00 PM GMT+0

    A hotfix has been deployed. We keep on monitoring the result and impact on our systems.

  • Identified
    September 12, 2021 at 6:02:00 PM GMT+0

    A possible root-cause has been identified and we're working on a fix for this incident.

  • Investigating
    September 12, 2021 at 5:45:00 PM GMT+0

    We have observed some production systems anomalies and Rainbow Operations team is currently investigating this incident.

Incomplete message list for the last 24 hours in rainbow clients (Germany)
  • Resolved
    September 09, 2021 at 1:02:07 PM GMT+0

    Issue is now resolved

  • Investigating
    September 09, 2021 at 5:12:00 AM GMT+0

    Incomplete message list for the last 24 hours in clients (Germany) We are investigating the issue

ANZ Rainbow core performances degraded
  • Resolved
    September 08, 2021 at 2:45:01 PM GMT+0

    We just resolved the issue!

  • Identified
    September 08, 2021 at 2:22:39 PM GMT+0

    We are continuing to work on a fix for this incident.

  • Investigating
    September 08, 2021 at 2:06:04 PM GMT+0

    We are currently investigating this incident.

[APAC] [Slow/Degraded Performances] Conferencing issue
  • Resolved
    September 09, 2021 at 5:03:00 AM GMT+0

    The issue has been resolved. All systems are functional again.

  • Investigating
    September 08, 2021 at 1:58:00 PM GMT+0

    We have observed some production systems anomalies and Rainbow Operations team is currently investigating this incident.

[WW] [Local/Partial Issue] [partial] PBX Gateway Crash
  • Resolved
    September 02, 2021 at 1:38:00 AM GMT+0

    The issue has been resolved. All systems are functional again.

  • Investigating
    September 02, 2021 at 12:52:00 AM GMT+0

    We have observed some production systems anomalies and Rainbow Operations team is currently investigating this incident.

Sep 2021 to Nov 2021

See how we figure out uptime