[EMEA] Core systems congestion

Resolved

Major outage

Started almost 6 years agoNovember 16, 2020Lasted 1 hour 25 minutesNovember 16, 20209:55:0011:20:00 AMUTC

Affected

Europe & Middle East (EMEA)

[EMEA] Rainbow Core Services

Updates

Resolved
November 16, 2020 at 11:20:00 AMUTC
Resolved
November 16, 2020 at 11:20:00 AMUTC
The issue has been resolved. All systems are functional again.
Monitoring
November 16, 2020 at 10:55:00 AMUTC
Monitoring
November 16, 2020 at 10:55:00 AMUTC
A hotfix has been deployed. We keep on monitoring the result and impact on our systems.
Identified
November 16, 2020 at 10:01:00 AMUTC
Identified
November 16, 2020 at 10:01:00 AMUTC
A possible root-cause has been identified and we're working on a fix for this incident.
Investigating
November 16, 2020 at 9:55:00 AMUTC
Investigating
November 16, 2020 at 9:55:00 AMUTC
We have observed some production systems anomalies and Rainbow Operations team is currently investigating this incident.

Rainbow - [EMEA] Core systems congestion – Incident details