Rainbow access failure

Resolved

Major outage

Started over 3 years agoLasted about 5 hours

Affected

Global (WW)

[WW] Rainbow Hybrid PBX Telephony

[WW] Rainbow Administration & Subscriptions

Europe & Middle East (EMEA)

[EMEA] Rainbow Core Services

[EMEA] Rainbow Hub Voice Services

Updates

Resolved
October 13, 2021 at 12:20:11 PM
Resolved
October 13, 2021 at 12:20:11 PM
Rainbow is operating normally
Monitoring
October 13, 2021 at 11:35:00 AM
Monitoring
October 13, 2021 at 11:35:00 AM
99.9% of users recovered their telephony services.

We will continue to monitor telemetry to ensure the issue is resolved.
Update
October 13, 2021 at 8:11:06 AM
Update
October 13, 2021 at 8:11:06 AM
Our main infrastructure provider reports a global backbone issue. All teams are working hard to restore the services.
Identified
October 13, 2021 at 7:43:24 AM
Identified
October 13, 2021 at 7:43:24 AM
Please find more information on rainbow help center
Investigating
October 13, 2021 at 7:20:00 AM
Investigating
October 13, 2021 at 7:20:00 AM
We are investigating reports of degraded performance of Rainbow

Rainbow - Rainbow access failure – Incident details