[WW] [Slow/Degraded Performances]

Resolved

Degraded performance

Started over 4 years agoNovember 04, 2021Lasted about 2 hoursNovember 04, 20213:55:005:50:59 PMUTC

Affected

Global (WW)

[WW] Rainbow Hybrid PBX Telephony

[WW] Rainbow Administration & Subscriptions

Europe & Middle East (EMEA)

[EMEA] Rainbow Core Services

[EMEA] Rainbow Hub Voice Services

Updates

Resolved
November 04, 2021 at 5:50:59 PMUTC
Resolved
November 04, 2021 at 5:50:59 PMUTC
The issue has been resolved. All systems are functional again.
Monitoring
November 04, 2021 at 5:15:00 PMUTC
Monitoring
November 04, 2021 at 5:15:00 PMUTC
We implemented a fix and currently monitoring the result.
Identified
November 04, 2021 at 4:25:00 PMUTC
Identified
November 04, 2021 at 4:25:00 PMUTC
Service remediation efforts and metrics confirm the error rate has reduced. Most of users should be able to connect, despite some slownesses and be able to use most of rainbow services
Investigating
November 04, 2021 at 3:55:00 PMUTC
Investigating
November 04, 2021 at 3:55:00 PMUTC
We have observed some production systems anomalies and Rainbow Operations team is currently investigating this incident.

Rainbow - [WW] [Slow/Degraded Performances] – Incident details