Rainbow - [WW] [Slow/Degraded Performances] – Incident details

All systems operational

[WW] [Slow/Degraded Performances]

Resolved
Degraded performance
Started over 3 years agoLasted about 2 hours

Affected

Global (WW)

Degraded performance from 3:55 PM to 5:50 PM

[WW] Rainbow Hybrid PBX Telephony

Degraded performance from 3:55 PM to 5:50 PM

[WW] Rainbow Administration & Subscriptions

Degraded performance from 3:55 PM to 5:50 PM

Europe & Middle East (EMEA)

Degraded performance from 3:55 PM to 5:50 PM

[EMEA] Rainbow Core Services

Degraded performance from 3:55 PM to 5:50 PM

[EMEA] Rainbow Hub Voice Services

Degraded performance from 3:55 PM to 5:50 PM

Updates
  • Resolved
    Resolved

    The issue has been resolved. All systems are functional again.

  • Monitoring
    Monitoring

    We implemented a fix and currently monitoring the result.

  • Identified
    Identified

    Service remediation efforts and metrics confirm the error rate has reduced. Most of users should be able to connect, despite some slownesses and be able to use most of rainbow services

  • Investigating
    Investigating

    We have observed some production systems anomalies and Rainbow Operations team is currently investigating this incident.