[WW] [Slow/Degraded Performances]

Resolved

Degraded performance

Started over 3 years agoLasted about 2 hours

Affected

Global (WW)

[WW] Rainbow Hybrid PBX Telephony

[WW] Rainbow Administration & Subscriptions

Europe & Middle East (EMEA)

[EMEA] Rainbow Core Services

[EMEA] Rainbow Hub Voice Services

Updates

Resolved
November 04, 2021 at 5:50:59 PM
Resolved
November 04, 2021 at 5:50:59 PM
The issue has been resolved. All systems are functional again.
Monitoring
November 04, 2021 at 5:15:00 PM
Monitoring
November 04, 2021 at 5:15:00 PM
We implemented a fix and currently monitoring the result.
Identified
November 04, 2021 at 4:25:00 PM
Identified
November 04, 2021 at 4:25:00 PM
Service remediation efforts and metrics confirm the error rate has reduced. Most of users should be able to connect, despite some slownesses and be able to use most of rainbow services
Investigating
November 04, 2021 at 3:55:00 PM
Investigating
November 04, 2021 at 3:55:00 PM
We have observed some production systems anomalies and Rainbow Operations team is currently investigating this incident.

Rainbow - [WW] [Slow/Degraded Performances] – Incident details