[WW] Slownesses detected on some rainbow users

Resolved

Partial outage

Started about 2 years ago Lasted about 4 hours

Affected

Global (WW)

[WW] Rainbow Hybrid PBX Telephony

[WW] Rainbow Administration & Subscriptions

Europe & Middle East (EMEA)

[EMEA] Rainbow Core Services

[EMEA] Rainbow Hub Voice Services

Updates

Resolved
April 07, 2022 at 5:30:58 AM
Update
April 07, 2022 at 5:30:58 AM
Our engineers have monitored the fix and confirmed all services are now operating normally at this time.
Resolved
April 07, 2022 at 4:21:26 AM
Resolved
April 07, 2022 at 4:21:26 AM
WW seems stable. We users in APAC may still experinece some API errors.
Monitoring
April 07, 2022 at 4:04:56 AM
Update
April 07, 2022 at 4:04:56 AM
We just resolved the issue! excepted softphony still under investigation
Monitoring
April 07, 2022 at 3:31:02 AM
Monitoring
April 07, 2022 at 3:31:02 AM
We implemented a fix and currently monitoring the result.
Identified
April 07, 2022 at 2:58:58 AM
Update
April 07, 2022 at 2:58:58 AM
We are continuing to work on a fix for this incident. => investigating on backend api access
Identified
April 07, 2022 at 2:38:15 AM
Identified
April 07, 2022 at 2:38:15 AM
We need to restart some backend servers. No impact expected on end users.
Monitoring
April 07, 2022 at 2:30:13 AM
Monitoring
April 07, 2022 at 2:30:13 AM
Some users have lost their hybrid telephony services. The situation has been restored
Identified
April 07, 2022 at 2:22:04 AM
Identified
April 07, 2022 at 2:22:04 AM
We are continuing to work on a fix for this incident.
Investigating
April 07, 2022 at 1:30:00 AM
Investigating
April 07, 2022 at 1:30:00 AM
Ongoing intermittent issues with network in EMEA. We are investigating

All systems operational