Hybrid telephony is unavailable for some users

Resolved

Degraded performance

Started about 3 years agoLasted about 4 hours

Affected

Global (WW)

[WW] Rainbow Hybrid PBX Telephony

Updates

Resolved
June 20, 2022 at 12:21:30 PM
Resolved
June 20, 2022 at 12:21:30 PM
After additional monitoring we concluded that the issue is resolved.
Monitoring
June 20, 2022 at 8:59:47 AM
Monitoring
June 20, 2022 at 8:59:47 AM
We implemented a fix and currently monitoring the result.
Identified
June 20, 2022 at 8:33:35 AM
Identified
June 20, 2022 at 8:33:35 AM
We are continuing to work on a fix for this incident.
Investigating
June 20, 2022 at 8:13:31 AM
Investigating
June 20, 2022 at 8:13:31 AM
We are currently investigating this incident.

Rainbow - Hybrid telephony is unavailable for some users – Incident details