Rainbow - Rainbow connectors are unavailable – Incident details

All systems operational

Rainbow connectors are unavailable

Resolved
Degraded performance
Started about 3 years agoLasted 7 minutes

Affected

Europe & Middle East (EMEA)

Degraded performance from 5:53 AM to 6:00 AM

[EMEA] Rainbow Core Services

Degraded performance from 5:53 AM to 6:00 AM

Germany (DE)

Degraded performance from 5:53 AM to 6:00 AM

[DE] Rainbow Core Services

Degraded performance from 5:53 AM to 6:00 AM

North America (NA)

Degraded performance from 5:53 AM to 6:00 AM

[NA] Rainbow Core Services

Degraded performance from 5:53 AM to 6:00 AM

Updates
  • Resolved
    Resolved

    The failing hosts and network has been identified and isolated. The failover has been performed and service restored.

  • Investigating
    Investigating

    We are experience a network issue leading to an unavailability of some Rainbow connectors: ms teams, ms dynamics, salesforce.com, zoho, zendesk Rainbow classroom has also been partially impacted Currently, the access to these services may have been slow or failing.

See how we figure out uptime