Rainbow connectors are unavailable – Incident details - Rainbow Status

Show current status

Resolved
Rainbow connectors are unavailable

Started

September 21, 2022 at 5:53:00 AM GMT+0

Status

Resolved after 7 minutes

Impact

Degraded performance

Affected

Asia-Pacific (APAC)

[APAC] Rainbow Core Services

Australia-New Zealand (ANZ)

[ANZ] Rainbow Core Services

Caribbean & Latin America (CALA)

[CALA] Rainbow Core Services

Europe & Middle East (EMEA)

[EMEA] Rainbow Core Services

Germany (DE)

[DE] Rainbow Core Services

North America (NA)

[NA] Rainbow Core Services

Resolved
September 21, 2022 at 6:00:00 AM GMT+0
Resolved
September 21, 2022 at 6:00:00 AM GMT+0
The failing hosts and network has been identified and isolated. The failover has been performed and service restored.
Investigating
September 21, 2022 at 5:53:00 AM GMT+0
Investigating
September 21, 2022 at 5:53:00 AM GMT+0
We are experience a network issue leading to an unavailability of some Rainbow connectors: ms teams, ms dynamics, salesforce.com, zoho, zendesk Rainbow classroom has also been partially impacted Currently, the access to these services may have been slow or failing.