Rainbow connectors are unavailable

Resolved

Degraded performance

Started about 4 years agoSeptember 21, 2022Lasted 7 minutesSeptember 21, 20225:53:006:00:00 AMUTC

Affected

Europe & Middle East (EMEA)

[EMEA] Rainbow Core Services

Germany (DE)

[DE] Rainbow Core Services

North America (NA)

[NA] Rainbow Core Services

Updates

Resolved
September 21, 2022 at 6:00:00 AMUTC
Resolved
September 21, 2022 at 6:00:00 AMUTC
The failing hosts and network has been identified and isolated. The failover has been performed and service restored.
Investigating
September 21, 2022 at 5:53:00 AMUTC
Investigating
September 21, 2022 at 5:53:00 AMUTC
We are experience a network issue leading to an unavailability of some Rainbow connectors: ms teams, ms dynamics, salesforce.com, zoho, zendesk Rainbow classroom has also been partially impacted Currently, the access to these services may have been slow or failing.

Rainbow - Rainbow connectors are unavailable – Incident details