Rainbow - Network failure on Internet facing server – Incident details

All systems operational

Network failure on Internet facing server

Resolved
Partial outage
Started about 3 years agoLasted about 1 hour

Affected

Europe & Middle East (EMEA)

Partial outage from 2:35 AM to 3:59 AM

[EMEA] Rainbow Core Services

Partial outage from 2:35 AM to 3:59 AM

[EMEA] Rainbow Conferencing

Partial outage from 2:35 AM to 3:59 AM

Updates
  • Resolved
    Resolved

    Most of users were able to reconnect a few minutes after the incident started.

    Our monitoring tools show that by now, almost all users and systems are able to use Rainbow services.

    A very few network admins or OXE PBX admins use fixed IP adresses instead of relying on DNS resolution to connect to rainbow services. In this case, the DNS failover is not possible. Thats why relying on fixed IP adresses should be avoided.

  • Update
    Update

    A replacement of the defective equipment is in progress by the provider.

  • Identified
    Identified

    A failure occured on a network interface on an Intenet facing external load balancer. As a consequence, some Rainbow users may have errors when connecting or using the application. We are redirecting the trafic to other servers.

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