Network failure on Internet facing server

Resolved

Partial outage

Started almost 4 years agoNovember 06, 2022Lasted 1 hour 24 minutesNovember 06, 20222:35:003:59:00 AMUTC

Affected

Europe & Middle East (EMEA)

[EMEA] Rainbow Core Services

[EMEA] Rainbow Conferencing

Updates

Resolved
November 06, 2022 at 3:59:00 AMUTC
Resolved
November 06, 2022 at 3:59:00 AMUTC
Most of users were able to reconnect a few minutes after the incident started.

Our monitoring tools show that by now, almost all users and systems are able to use Rainbow services.

A very few network admins or OXE PBX admins use fixed IP adresses instead of relying on DNS resolution to connect to rainbow services. In this case, the DNS failover is not possible. Thats why relying on fixed IP adresses should be avoided.
Update
November 06, 2022 at 3:05:00 AMUTC
Update
November 06, 2022 at 3:05:00 AMUTC
A replacement of the defective equipment is in progress by the provider.
Identified
November 06, 2022 at 2:35:00 AMUTC
Identified
November 06, 2022 at 2:35:00 AMUTC
A failure occured on a network interface on an Intenet facing external load balancer. As a consequence, some Rainbow users may have errors when connecting or using the application. We are redirecting the trafic to other servers.

Rainbow - Network failure on Internet facing server – Incident details