Rainbow - Rainbow slow or difficult to use – Incident details

All systems operational

Rainbow slow or difficult to use

Resolved
Degraded performance
Started over 2 years agoLasted about 4 hours

Affected

Caribbean & Latin America (CALA)

Degraded performance from 2:00 PM to 6:00 PM

[CALA] Rainbow Core Services

Degraded performance from 2:00 PM to 6:00 PM

Updates
  • Resolved
    Resolved

    The issue has been identified and all trafic has been redirected to Brazil datacenter again. Some users may have experienced errors during the failovers.

  • Investigating
    Investigating

    An issue has been detected on SAO datacenters and triggered an automatic failover to other DCs. As an impact some users may have experienced issues when using rainbow in South America or slownesses after the automatic failover.