Rainbow slow or difficult to use

Resolved

Degraded performance

Started almost 4 years agoNovember 21, 2022Lasted about 4 hoursNovember 21, 20222:00:006:00:00 PMUTC

Affected

Caribbean & Latin America (CALA)

[CALA] Rainbow Core Services

Updates

Resolved
November 21, 2022 at 6:00:00 PMUTC
Resolved
November 21, 2022 at 6:00:00 PMUTC
The issue has been identified and all trafic has been redirected to Brazil datacenter again. Some users may have experienced errors during the failovers.
Investigating
November 21, 2022 at 2:00:00 PMUTC
Investigating
November 21, 2022 at 2:00:00 PMUTC
An issue has been detected on SAO datacenters and triggered an automatic failover to other DCs. As an impact some users may have experienced issues when using rainbow in South America or slownesses after the automatic failover.

Rainbow - Rainbow slow or difficult to use – Incident details