Rainbow slownesses in EMEA and missing telephony services

Resolved

Partial outage

Started almost 4 years agoDecember 13, 2022Lasted about 1 hourDecember 13, 20221:15:002:20:00 PMUTC

Affected

Global (WW)

[WW] Rainbow Hybrid PBX Telephony

Europe & Middle East (EMEA)

[EMEA] Rainbow Core Services

Updates

Resolved
December 13, 2022 at 2:20:00 PMUTC
Resolved
December 13, 2022 at 2:20:00 PMUTC
We just resolved the issue!
Monitoring
December 13, 2022 at 2:15:22 PMUTC
Monitoring
December 13, 2022 at 2:15:22 PMUTC
We implemented a fix and currently monitoring the result.

Most of users already recovered their hybrid telephony services.

Some rare users may have experienced an error or slownesses between 14:25 and 14:45 CET on following usages: Filesharing, SSO login, administration, conversation
Identified
December 13, 2022 at 1:49:41 PMUTC
Identified
December 13, 2022 at 1:49:41 PMUTC
The root cause has been identified and are currently applying fixes to restore services.
Investigating
December 13, 2022 at 1:15:00 PMUTC
Investigating
December 13, 2022 at 1:15:00 PMUTC
We are currently analysing an issue affecting EMEA users and world wide users on hybrid.

Rainbow - Rainbow slownesses in EMEA and missing telephony services – Incident details