Rainbow slownesses in EMEA and missing telephony services

Resolved

Partial outage

Started over 2 years agoLasted about 1 hour

Affected

Global (WW)

[WW] Rainbow Hybrid PBX Telephony

Europe & Middle East (EMEA)

[EMEA] Rainbow Core Services

Updates

Resolved
December 13, 2022 at 2:20:00 PM
Resolved
December 13, 2022 at 2:20:00 PM
We just resolved the issue!
Monitoring
December 13, 2022 at 2:15:22 PM
Monitoring
December 13, 2022 at 2:15:22 PM
We implemented a fix and currently monitoring the result.

Most of users already recovered their hybrid telephony services.

Some rare users may have experienced an error or slownesses between 14:25 and 14:45 CET on following usages: Filesharing, SSO login, administration, conversation
Identified
December 13, 2022 at 1:49:41 PM
Identified
December 13, 2022 at 1:49:41 PM
The root cause has been identified and are currently applying fixes to restore services.
Investigating
December 13, 2022 at 1:15:00 PM
Investigating
December 13, 2022 at 1:15:00 PM
We are currently analysing an issue affecting EMEA users and world wide users on hybrid.

Rainbow - Rainbow slownesses in EMEA and missing telephony services – Incident details