Rainbow slownesses in EMEA and missing telephony services – Incident details - Rainbow Status

Show current status

Resolved
Rainbow slownesses in EMEA and missing telephony services

Started

December 13, 2022 at 1:15:00 PM GMT+0

Status

Resolved after about 1 hour

Impact

Partial outage

Affected

Europe & Middle East (EMEA)

[EMEA] Rainbow Core Services

Global (WW)

[WW] Rainbow Hybrid PBX Telephony

Resolved
December 13, 2022 at 2:20:00 PM GMT+0
Resolved
December 13, 2022 at 2:20:00 PM GMT+0
We just resolved the issue!
Monitoring
December 13, 2022 at 2:15:22 PM GMT+0
Monitoring
December 13, 2022 at 2:15:22 PM GMT+0
We implemented a fix and currently monitoring the result.

Most of users already recovered their hybrid telephony services.

Some rare users may have experienced an error or slownesses between 14:25 and 14:45 CET on following usages: Filesharing, SSO login, administration, conversation
Identified
December 13, 2022 at 1:49:41 PM GMT+0
Identified
December 13, 2022 at 1:49:41 PM GMT+0
The root cause has been identified and are currently applying fixes to restore services.
Investigating
December 13, 2022 at 1:15:00 PM GMT+0
Investigating
December 13, 2022 at 1:15:00 PM GMT+0
We are currently analysing an issue affecting EMEA users and world wide users on hybrid.