Rainbow slowness

Resolved

Partial outage

Started almost 4 years agoDecember 15, 2022Lasted about 2 hoursDecember 15, 20227:00:009:17:55 AMUTC

Affected

Europe & Middle East (EMEA)

[EMEA] Rainbow Core Services

Germany (DE)

[DE] Rainbow Core Services

Updates

Resolved
December 15, 2022 at 9:17:55 AMUTC
Resolved
December 15, 2022 at 9:17:55 AMUTC
Our monitoring shows the different issues are now closed! The root cause analysis is now under progress.
Monitoring
December 15, 2022 at 8:50:00 AMUTC
Monitoring
December 15, 2022 at 8:50:00 AMUTC
A worldwide rollback of the web client has been performed to version 112 to mitigate slownesses and errors in EMEA region. We are currently monitoring the solution.
Identified
December 15, 2022 at 8:18:11 AMUTC
Identified
December 15, 2022 at 8:18:11 AMUTC
We identified the root cause and are actively working on a mitigation for this incident.
Investigating
December 15, 2022 at 7:00:00 AMUTC
Investigating
December 15, 2022 at 7:00:00 AMUTC
We are currently investigating an incident impacting rainbow core usages. You may experience errors when performing some operations.

Rainbow - Rainbow slowness – Incident details