Rainbow Hub Softphony : Failing calls attempt

Resolved

Partial outage

Started over 3 years agoJanuary 02, 2023Lasted about 1 hourJanuary 02, 20238:52:009:41:36 AMUTC

Affected

Europe & Middle East (EMEA)

[EMEA] Rainbow Hub Voice Services

Updates

Update
January 05, 2023 at 9:24:07 AMUTC
Update
January 05, 2023 at 9:24:07 AMUTC
Root Cause of the issue :
Abnormal behavior on one of Rainbow HUB solution's WebRTC gateway server following reception of malformed SIP messages.
Only end users handled by this gateway and initiating or receiving telephone calls over this period have been impacted.
Software protection against these specific bad messages is already implemented and will be effective on production in the coming days.
Resolved
January 02, 2023 at 9:41:36 AMUTC
Resolved
January 02, 2023 at 9:41:36 AMUTC
Issue is solved.
Monitoring
January 02, 2023 at 9:00:00 AMUTC
Monitoring
January 02, 2023 at 9:00:00 AMUTC
We implemented a fix and currently monitoring the result.
Identified
January 02, 2023 at 8:55:00 AMUTC
Identified
January 02, 2023 at 8:55:00 AMUTC
We are continuing to work on a fix for this incident.
Investigating
January 02, 2023 at 8:52:00 AMUTC
Investigating
January 02, 2023 at 8:52:00 AMUTC
We are currently investigating this incident.

Rainbow - Rainbow Hub Softphony : Failing calls attempt – Incident details