Rainbow network incident - Incident details - Rainbow - Status

Rainbow network incident

Resolved

Partial outage

Started over 3 years agoJanuary 10, 2023Lasted about 1 hourJanuary 10, 202310:02:0011:22:00 PMUTC

Affected

Global (WW)

[WW] Rainbow Hybrid PBX Telephony

[WW] Rainbow Administration & Subscriptions

Europe & Middle East (EMEA)

[EMEA] Rainbow Core Services

[EMEA] Rainbow Hub Voice Services

Updates

Resolved
January 10, 2023 at 11:22:00 PMUTC
Resolved
January 10, 2023 at 11:22:00 PMUTC
We just resolved the issue!
Identified
January 10, 2023 at 10:50:01 PMUTC
Identified
January 10, 2023 at 10:50:01 PMUTC
We are continuing to work on a fix for this incident.
We identified an issue on network.

Enduser impact:
- loss of hybrid telephony services world wide
- some random errors on api: file sharing, start conference, SSO
- Teams connector may be unavailable
Investigating
January 10, 2023 at 10:02:00 PMUTC
Investigating
January 10, 2023 at 10:02:00 PMUTC
Rainbow alerts received. Analysis under porgress