Rainbow - Rainbow network incident – Incident details

All systems operational

Rainbow network incident

Resolved
Partial outage
Started over 2 years agoLasted about 1 hour

Affected

Global (WW)

Partial outage from 10:02 PM to 11:22 PM

[WW] Rainbow Hybrid PBX Telephony

Partial outage from 10:02 PM to 11:22 PM

[WW] Rainbow Administration & Subscriptions

Partial outage from 10:02 PM to 11:22 PM

Europe & Middle East (EMEA)

Partial outage from 10:02 PM to 11:22 PM

[EMEA] Rainbow Core Services

Partial outage from 10:02 PM to 11:22 PM

[EMEA] Rainbow Hub Voice Services

Partial outage from 10:02 PM to 11:22 PM

Updates
  • Resolved
    Resolved

    We just resolved the issue!

  • Identified
    Identified

    We are continuing to work on a fix for this incident.
    We identified an issue on network.

    Enduser impact:

    • loss of hybrid telephony services world wide
    • some random errors on api: file sharing, start conference, SSO
    • Teams connector may be unavailable
  • Investigating
    Investigating

    Rainbow alerts received. Analysis under porgress