Rainbow connection issues

Resolved

Major outage

Started about 2 years agoLasted about 2 hours

Affected

North America (NA)

[NA] Rainbow Core Services

[NA] Rainbow Conferencing

[NA] Rainbow Media Relays

Updates

Resolved
February 20, 2023 at 5:39:22 PM
Resolved
February 20, 2023 at 5:39:22 PM
Rainbow is operating normally.
Monitoring
February 20, 2023 at 4:49:00 PM
Monitoring
February 20, 2023 at 4:49:00 PM
We implemented a fix and currently monitoring the result.
All the users should have recovered their telephony services now.

The failing hosts have been isolated and we are checking all the remaining services.
Identified
February 20, 2023 at 4:32:00 PM
Identified
February 20, 2023 at 4:32:00 PM
We are still working on the issue.
Services are partially restored for a major part of the users.
Investigating
February 20, 2023 at 3:47:00 PM
Investigating
February 20, 2023 at 3:47:00 PM
We are currently investigating an incident affecting North America end users.

Rainbow - Rainbow connection issues – Incident details