Rainbow connections issues due to network swap - Incident details - Rainbow - Status

Rainbow connections issues due to network swap

Resolved

Degraded performance

Started over 3 years agoFebruary 21, 2023Lasted 10 minutesFebruary 21, 20233:04:002:54:00 PMUTC

Affected

North America (NA)

[NA] Rainbow Core Services

[NA] Rainbow Conferencing

[NA] Rainbow Media Relays

Updates

Identified
February 21, 2023 at 3:04:00 PMUTC
Identified
February 21, 2023 at 3:04:00 PMUTC
Rainbow emergency maintenance under progress
Some rainbow users may experience difficulties to use rainbow during 2 minutes while the failover occurs.
Resolved
February 21, 2023 at 2:54:00 PMUTC
Resolved
February 21, 2023 at 2:54:00 PMUTC
The maintenance is now finished.

Rainbow operations team had to make an emergency maintenance on the infrastructure in order to restore a part of the high availability since yesterdays incident.

Some users may have experienced random issue twice during 2 minutes while some failover mechanisms have been triggered.