Rainbow slownesses on search APIs

Resolved

Partial outage

Started over 3 years agoMarch 21, 2023Lasted about 1 hourMarch 21, 20237:30:008:55:00 PMUTC

Affected

Global (WW)

[WW] Rainbow Hybrid PBX Telephony

Europe & Middle East (EMEA)

[EMEA] Rainbow Core Services

North America (NA)

[NA] Rainbow Core Services

Updates

Resolved
March 21, 2023 at 8:55:00 PMUTC
Resolved
March 21, 2023 at 8:55:00 PMUTC
The issue has been identified and corrected on search backends.
- Rainbow world-wide users may have experience slowness on APIs when loading conversations, searching contacts. Very rarely this can lead to some API timeouts and client errors
- Some rainbow hybrid telephony users where not able to perform outgoing calls per name or see the caller name on incoming calls
Investigating
March 21, 2023 at 7:30:00 PMUTC
Investigating
March 21, 2023 at 7:30:00 PMUTC
We are currently investigating an incident impacting end users on hybrid telephony services and search APIs.

Rainbow - Rainbow slownesses on search APIs – Incident details