Rainbow slownesses on search APIs – Incident details - Rainbow Status

Show current status

Resolved
Rainbow slownesses on search APIs

Started

March 21, 2023 at 7:30:00 PM

Status

Resolved after about 1 hour

Impact

Partial outage

Affected

North America (NA)

[NA] Rainbow Core Services

Europe & Middle East (EMEA)

[EMEA] Rainbow Core Services

Global (WW)

[WW] Rainbow Hybrid PBX Telephony

Resolved
March 21, 2023 at 8:55:00 PM
Resolved
March 21, 2023 at 8:55:00 PM
The issue has been identified and corrected on search backends.
- Rainbow world-wide users may have experience slowness on APIs when loading conversations, searching contacts. Very rarely this can lead to some API timeouts and client errors
- Some rainbow hybrid telephony users where not able to perform outgoing calls per name or see the caller name on incoming calls
Investigating
March 21, 2023 at 7:30:00 PM
Investigating
March 21, 2023 at 7:30:00 PM
We are currently investigating an incident impacting end users on hybrid telephony services and search APIs.