Rainbow connection problems

Resolved

Major outage

Started over 3 years agoApril 20, 2023Lasted 42 minutesApril 20, 20231:33:002:15:00 PMUTC

Affected

Global (WW)

[WW] Rainbow Hybrid PBX Telephony

Europe & Middle East (EMEA)

[EMEA] Rainbow Core Services

Updates

Resolved
April 20, 2023 at 2:15:00 PMUTC
Resolved
April 20, 2023 at 2:15:00 PMUTC
This incident has been resolved.
Monitoring
April 20, 2023 at 1:57:00 PMUTC
Monitoring
April 20, 2023 at 1:57:00 PMUTC
We implemented a fix and are currently monitoring the result.
Rainbow core service were re-established at 15:38.
And Rainbow Hybrid telephony services were re-established at 15:57.
Update
April 20, 2023 at 1:38:00 PMUTC
Update
April 20, 2023 at 1:38:00 PMUTC
For Rainbow Hybrid telephony services we have found the problem and are currently working on a fix to be implemented.
Rainbow core service re-established at 15:38.
Identified
April 20, 2023 at 1:33:00 PMUTC
Identified
April 20, 2023 at 1:33:00 PMUTC
we have found the problem and are currently working on a fix to be implemented.
Investigating
April 20, 2023 at 1:18:00 PMUTC
Investigating
April 20, 2023 at 1:18:00 PMUTC
We are currently investigating this incident.

Rainbow - Rainbow connection problems – Incident details