[APAC] Rainbow intermittent errors

Resolved

Operational

Started about 3 years agoSeptember 02, 2023Lasted 27 minutesSeptember 02, 20238:13:008:40:00 PMUTC

Affected

Asia-Pacific (APAC)

[APAC] Rainbow Core Services

Updates

Resolved
September 02, 2023 at 8:40:00 PMUTC
Resolved
September 02, 2023 at 8:40:00 PMUTC
This incident has been resolved.
Update
September 02, 2023 at 8:34:00 PMUTC
Update
September 02, 2023 at 8:34:00 PMUTC
No more errors are seen on our metrics. We still monitor for some time.

We implemented a fix and are currently monitoring the result.
Monitoring
September 02, 2023 at 8:25:00 PMUTC
Monitoring
September 02, 2023 at 8:25:00 PMUTC
We are monitoring the infrastructure to detect any potential residual errors.
Identified
September 02, 2023 at 8:19:00 PMUTC
Identified
September 02, 2023 at 8:19:00 PMUTC
We have identified a loss of connectivity in APAC.

We are continuing to work on a fix for this incident.
Investigating
September 02, 2023 at 8:13:00 PMUTC
Investigating
September 02, 2023 at 8:13:00 PMUTC
Some users in APAC region may have trouble login or using Rainbow.

We are currently investigating this incident.

Rainbow - [APAC] Rainbow intermittent errors – Incident details