Started almost 3 years agoSeptember 25, 2023Lasted 11 minutes3:33:573:23:00 PMUTC
Affected
Germany (DE)
[DE] Rainbow Core Services
[DE] Rainbow Conferencing
[DE] Rainbow Media Relays
Updates
Monitoring
UTC
Monitoring
UTC
The automatic failover mechanism restored the services. All users are reconnected and telemetry shows no more error.
Some may still miss some mobile notifications for a few minutes.
Identified
UTC
Identified
UTC
We are currently investigating a network incident in German datacenter. Some users may be disconnected and fail to reconnect.
Resolved
UTC
Resolved
UTC
Our telemetry shows no more issues for German end users. The incident is closed.
After first analysis, the incident is due to a hardware defect in cloud infrastructure.
