Intermittent issue on call transfers

Resolved

Degraded performance

Started over 1 year agoLasted 20 minutes

Affected

Europe & Middle East (EMEA)

[EMEA] Rainbow Hub Voice Services

Updates

Resolved
September 27, 2023 at 10:00:00 AM
Resolved
September 27, 2023 at 10:00:00 AM
This incident has been resolved.
Monitoring
September 27, 2023 at 9:54:00 AM
Monitoring
September 27, 2023 at 9:54:00 AM
We implemented a fix and are currently monitoring the result.
Identified
September 27, 2023 at 9:52:00 AM
Identified
September 27, 2023 at 9:52:00 AM
Issue has been identified, we work on a fix for this incident.
First occurence of the issue has been identified at 10:40 AM
Investigating
September 27, 2023 at 9:40:00 AM
Investigating
September 27, 2023 at 9:40:00 AM
Some customers are facing call transfer issues.
We are currently investigating this incident.

Rainbow - Intermittent issue on call transfers – Incident details