[EMEA] Rainbow intermittent conferencing issues

Resolved

Operational

Started over 2 years agoJune 07, 2024Lasted 1 hour 21 minutesJune 07, 20248:05:009:26:51 AMUTC

Affected

Europe & Middle East (EMEA)

[EMEA] Rainbow Conferencing

Updates

Resolved
June 07, 2024 at 9:26:51 AMUTC
Resolved
June 07, 2024 at 9:26:51 AMUTC
This incident has been resolved.
The IP address of one of our new conferencing server has been temporary unaccessible, leading to issues starting conferences for some of our users in EMEA between 8:42amCEST and 10:50AMCEST. Measures have been taken to ensure our monitoring tools take new IP addresses into account without any delay.
Monitoring
June 07, 2024 at 8:50:00 AMUTC
Monitoring
June 07, 2024 at 8:50:00 AMUTC
We implemented a fix and are currently monitoring the result.
Investigating
June 07, 2024 at 8:05:00 AMUTC
Investigating
June 07, 2024 at 8:05:00 AMUTC
We are currently investigating this incident.
We continue to analyse issue for user we can't establish audio conferencing

Rainbow - [EMEA] Rainbow intermittent conferencing issues – Incident details