[WW] lost hybrid telephony for some customers

Resolved

Operational

Started over 2 years agoJune 12, 2024Lasted 1 dayJune 12, 20247:38:00 PMJune 13, 20247:55:00 PMUTC

Affected

Global (WW)

[WW] Rainbow Hybrid PBX Telephony

Updates

Resolved
June 12, 2024 at 7:55:00 PMUTC
Resolved
June 12, 2024 at 7:55:00 PMUTC
Issue is now fixed
Monitoring
June 12, 2024 at 7:54:00 PMUTC
Monitoring
June 12, 2024 at 7:54:00 PMUTC
We implemented a fix and are currently monitoring the result. All connected systems should be back online.
Identified
June 12, 2024 at 7:45:00 PMUTC
Identified
June 12, 2024 at 7:45:00 PMUTC
We have identified the issue. One server went down. We are working on this one.
Investigating
June 12, 2024 at 7:38:00 PMUTC
Investigating
June 12, 2024 at 7:38:00 PMUTC
We have detected a loss of hybrid telephony for some customers.
We are currently investigating the issue.

Rainbow - [WW] lost hybrid telephony for some customers – Incident details