[WW] lost hybrid telephony for some customers

Resolved

Operational

Started 4 months agoLasted 1 day

Affected

Global (WW)

[WW] Rainbow Hybrid PBX Telephony

Updates

Resolved
June 12, 2024 at 7:55:00 PM
Resolved
June 12, 2024 at 7:55:00 PM
Issue is now fixed
Monitoring
June 12, 2024 at 7:54:00 PM
Monitoring
June 12, 2024 at 7:54:00 PM
We implemented a fix and are currently monitoring the result. All connected systems should be back online.
Identified
June 12, 2024 at 7:45:00 PM
Identified
June 12, 2024 at 7:45:00 PM
We have identified the issue. One server went down. We are working on this one.
Investigating
June 12, 2024 at 7:38:00 PM
Investigating
June 12, 2024 at 7:38:00 PM
We have detected a loss of hybrid telephony for some customers.
We are currently investigating the issue.

Rainbow - [WW] lost hybrid telephony for some customers – Incident details