[EMEA] Loss of Rainbow HUB telephony services

Resolved

Operational

Started over 2 years agoJune 13, 2024Lasted about 1 hourJune 13, 202412:43:001:35:00 PMUTC

Affected

Europe & Middle East (EMEA)

[EMEA] Rainbow Hub Voice Services

Updates

Resolved
June 13, 2024 at 1:35:00 PMUTC
Resolved
June 13, 2024 at 1:35:00 PMUTC
This incident has been resolved. No more problem since 3:07 PM. Mitigation considered as ok.
Update
June 13, 2024 at 1:33:27 PMUTC
Update
June 13, 2024 at 1:33:27 PMUTC
Situation seems back to normal but we are still monitoring infrastructure to guarantee that there won't be another incident
Rainbow HUB services are operational.
Monitoring
June 13, 2024 at 1:10:00 PMUTC
Monitoring
June 13, 2024 at 1:10:00 PMUTC
We implemented a fix and are currently monitoring the result.
Identified
June 13, 2024 at 1:05:00 PMUTC
Identified
June 13, 2024 at 1:05:00 PMUTC
We identified an issue in the infrastructure that needs some switchover.
We are continuing to work on a fix for this incident.
Investigating
June 13, 2024 at 12:43:00 PMUTC
Investigating
June 13, 2024 at 12:43:00 PMUTC
Rainbow HUB telephony services have been lost.
We are currently investigating this incident.

Rainbow - [EMEA] Loss of Rainbow HUB telephony services – Incident details