Rainbow - Global outage on Rainbow authentication – Incident details

Our engineers have monitored the fix and confirmed Rainbow authentication errors have been resolved. All services are now operating normally at this time.

As you may have noticed, today we experienced a significant disruption affecting our database systems, which impacted the main collaboration services of Rainbow.

While we are still performing a root cause analysis to understand the full extent of the incident, we can share the following preliminary details:

- Service Restoration: Most of our services have now been restored. However, we are aware that some operations related to Rainbow (such as user creation or bubble creation) performed between 5 AM and 12 PM on Friday may have been lost.

- Data Integrity: No user data or exchanged data has been lost.

Our team is actively monitoring each error and working diligently to resolve any remaining issues. We will continue to provide updates as more information becomes available.

A fix has been identified, and according to our initial tests, we should be able to restore 95% of services within a few minutes.

Our team is working around the clock to restore the service as soon as possible

We are continuing to work on a fix for this incident.
We are still working on the missing components.

We are continuing to work on a fix for this incident.

We are continuing to work on a fix for this incident.
We're still fixing some routing components to secure the service.

We are continuing to work on a fix for this incident.
We're still working on the internal component faulty.

We are continuing to work on a fix for this incident.
We identified missing components and work on it.

We are continuing to work on a fix for this incident.
Some central components are now correctly restored. We're still working on the backbone to restore the service.

We are continuing to work on a fix for this incident.

Still ongoing procedure.

We are continuing to work on a fix for this incident.
the procedure is still ongoing and work as expected.

We are continuing to work on a fix for this incident.
Restoring the service is still ongoing.

We are continuing to work on a fix for this incident.
The restore procedure is still ongoing.

We identified this incident. We're applying a procedure to restore the service.

We are continuing to work on a fix for this incident.

we identified a global issue when authentication is required (rainbow users, file transfer, pbx connections)