[ANZ/APAC] Degraded performance when joining rooms and exchanging IMs

Resolved

Operational

Started about 2 years agoJuly 09, 2024Lasted 19 minutesJuly 09, 20243:42:004:01:00 PMUTC

Affected

Asia-Pacific (APAC)

[APAC] Rainbow Core Services

[APAC] Rainbow Conferencing

Australia-New Zealand (ANZ)

[ANZ] Rainbow Core Services

[ANZ] Rainbow Conferencing

Updates

Resolved
July 09, 2024 at 4:01:00 PMUTC
Resolved
July 09, 2024 at 4:01:00 PMUTC
This incident has been resolved.
Update
July 09, 2024 at 4:01:00 PMUTC
Update
July 09, 2024 at 4:01:00 PMUTC
We implemented a fix and are currently monitoring the result for APAC region
Monitoring
July 09, 2024 at 3:58:00 PMUTC
Monitoring
July 09, 2024 at 3:58:00 PMUTC
We implemented a fix and are currently monitoring the result for ANZ region.
Identified
July 09, 2024 at 3:42:00 PMUTC
Identified
July 09, 2024 at 3:42:00 PMUTC
We have identified a problem with the messaging servers.
We are continuing to work on a fix for this incident.
Investigating
July 09, 2024 at 3:42:00 PMUTC
Investigating
July 09, 2024 at 3:42:00 PMUTC
For ANZ and APAC users, they may experience some troubles when joining rooms and exchanging IMs.
We are currently investigating this incident.

Rainbow - [ANZ/APAC] Degraded performance when joining rooms and exchanging IMs – Incident details