[EMEA] Rainbow users may experienced some trouble with their usage

Resolved

Operational

Started about 2 years agoAugust 12, 2024Lasted about 1 hourAugust 12, 20241:25:002:28:00 PMUTC

Affected

Europe & Middle East (EMEA)

[EMEA] Rainbow Conferencing

Updates

Resolved
August 12, 2024 at 2:28:00 PMUTC
Resolved
August 12, 2024 at 2:28:00 PMUTC
This incident has been fully resolved.
Update
August 12, 2024 at 1:40:00 PMUTC
Update
August 12, 2024 at 1:40:00 PMUTC
Incident is reopened as some users may experience trouble in certain cases when using conference features.
Monitoring
August 12, 2024 at 1:30:00 PMUTC
Monitoring
August 12, 2024 at 1:30:00 PMUTC
Server is back online and we are checking all the data.
Identified
August 12, 2024 at 1:28:00 PMUTC
Identified
August 12, 2024 at 1:28:00 PMUTC
We have identified the server that is down. Resiliency is fully operational.
Investigating
August 12, 2024 at 1:25:00 PMUTC
Investigating
August 12, 2024 at 1:25:00 PMUTC
We are currently investigating this incident.
Apparently, one of our server is down but resiliency has activated automatically

Rainbow - [EMEA] Rainbow users may experienced some trouble with their usage – Incident details