Rainbow - [DE] Some latency or trouble with conference may be observed – Incident details

[EMEA] Rainbow Hub Voice Services experiencing degraded performance

[DE] Some latency or trouble with conference may be observed

Resolved
Operational
Started about 2 years agoLasted 38 minutes

Affected

Germany (DE)

Degraded performance from 7:04 AM to 7:06 AM, Operational from 7:06 AM to 7:41 AM

[DE] Rainbow Core Services

Degraded performance from 7:04 AM to 7:06 AM, Operational from 7:06 AM to 7:41 AM

[DE] Rainbow Conferencing

Degraded performance from 7:04 AM to 7:06 AM, Operational from 7:06 AM to 7:41 AM

Updates
  • Resolved
    UTC
    Resolved

    Server is up again. All infra is good.

  • Monitoring
    UTC
    Monitoring

    We are currently working on putting up the server. It should be invisible for the end-user.

    We are monitoring the platform but no error seen now

  • Identified
    UTC
    Identified

    A virtualization server went down. Resiliency allows us to be operational but users may have been cut from conference

  • Investigating
    UTC
    Investigating

    We are currently investigating this incident.

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