[WW] lost hybrid telephony for some customers

Resolved

Operational

Started 4 months agoLasted about 1 hour

Affected

Global (WW)

[WW] Rainbow Hybrid PBX Telephony

Updates

Resolved
August 14, 2024 at 9:00:00 AM
Resolved
August 14, 2024 at 9:00:00 AM
This incident has been resolved.
Identified
August 14, 2024 at 8:55:00 AM
Identified
August 14, 2024 at 8:55:00 AM
We identified a huge disconnection of PBX.
We are continuing to work on a fix for this incident.
Monitoring
August 14, 2024 at 8:55:00 AM
Monitoring
August 14, 2024 at 8:55:00 AM
All PBXs seems to be reconnected
Investigating
August 14, 2024 at 8:00:00 AM
Investigating
August 14, 2024 at 8:00:00 AM
We lost several PBXs around 10am. We are currently investigating this incident.

Rainbow - [WW] lost hybrid telephony for some customers – Incident details