Users disconnection and public call errors

Resolved

Degraded performance

Started almost 2 years agoOctober 16, 2024Lasted 20 minutesOctober 16, 20249:45:3510:05:45 AMUTC

Affected

Europe & Middle East (EMEA)

[EMEA] Rainbow Core Services

[EMEA] Rainbow Hub Voice Services

Updates

Resolved
October 16, 2024 at 10:05:45 AMUTC
Resolved
October 16, 2024 at 10:05:45 AMUTC
This incident has been resolved.
Monitoring
October 16, 2024 at 9:53:00 AMUTC
Monitoring
October 16, 2024 at 9:53:00 AMUTC
We implemented a fix and are currently monitoring the result.
Investigating
October 16, 2024 at 9:45:35 AMUTC
Investigating
October 16, 2024 at 9:45:35 AMUTC
We are currently investigating an incident impacting incoming and outgoing public calls for rainbow hub services.

Rainbow - Users disconnection and public call errors – Incident details