Rainbow connection issues

Resolved

Degraded performance

Started about 10 hours agoLasted about 1 hour

Affected

Global (WW)

[WW] Rainbow Hybrid PBX Telephony

[WW] Rainbow Administration & Subscriptions

Europe & Middle East (EMEA)

[EMEA] Rainbow Core Services

[EMEA] Rainbow Hub Voice Services

Updates

Resolved
October 30, 2024 at 2:20:00 PM
Resolved
October 30, 2024 at 2:20:00 PM
This incident has been resolved.
Monitoring
October 30, 2024 at 2:10:00 PM
Monitoring
October 30, 2024 at 2:10:00 PM
According to our monitoring services, most of users should have recovered their Rainbow services.
Should your rainbow desktop application be stuck on login page, please stop and start again the desktop application.
Identified
October 30, 2024 at 1:48:06 PM
Identified
October 30, 2024 at 1:48:06 PM
The issue has been identified as global peering issues on our main cloud provider. Work is under progress to mitigate the issue.
Investigating
October 30, 2024 at 1:28:06 PM
Investigating
October 30, 2024 at 1:28:06 PM
We are currently investigating this incident.

Rainbow - Rainbow connection issues – Incident details