[LATAM] Degraded performance when using Rainbow towards non LATAM users

Resolved

Operational

Started almost 2 years agoNovember 30, 2024Lasted about 1 hourNovember 30, 202412:10:001:05:00 AMUTC

Affected

Caribbean & Latin America (CALA)

[CALA] Rainbow Core Services

Updates

Resolved
November 30, 2024 at 1:05:00 AMUTC
Resolved
November 30, 2024 at 1:05:00 AMUTC
This incident has been resolved.
Monitoring
November 30, 2024 at 1:03:00 AMUTC
Monitoring
November 30, 2024 at 1:03:00 AMUTC
Network seems back to normal
Identified
November 30, 2024 at 12:45:00 AMUTC
Identified
November 30, 2024 at 12:45:00 AMUTC
A network issue has occured isolating LATAM users. We are working with the provider.
Investigating
November 30, 2024 at 12:10:00 AMUTC
Investigating
November 30, 2024 at 12:10:00 AMUTC
We are currently investigating this incident.

Rainbow - [LATAM] Degraded performance when using Rainbow towards non LATAM users – Incident details