[APAC] Rainbow users may experience a slowness/error on some APIs

Resolved

Operational

Started almost 2 years agoJanuary 06, 2025Lasted 41 minutesJanuary 06, 20252:14:002:55:00 AMUTC

Affected

Asia-Pacific (APAC)

[APAC] Rainbow Core Services

[APAC] Rainbow Conferencing

[APAC] Rainbow Media Relays

Updates

Resolved
January 06, 2025 at 2:55:00 AMUTC
Resolved
January 06, 2025 at 2:55:00 AMUTC
After a restart on one component still impacted, all services are up and back to normal.
Monitoring
January 06, 2025 at 2:34:00 AMUTC
Monitoring
January 06, 2025 at 2:34:00 AMUTC
Network has been up again. We are monitoring to see that no more impact is visible.
Identified
January 06, 2025 at 2:22:00 AMUTC
Identified
January 06, 2025 at 2:22:00 AMUTC
A network issue has been identified on our provider. We are working to fix the incident.
Investigating
January 06, 2025 at 2:14:00 AMUTC
Investigating
January 06, 2025 at 2:14:00 AMUTC
We have lost network on several servers.
We are currently investigating this incident.

Rainbow - [APAC] Rainbow users may experience a slowness/error on some APIs – Incident details