[APAC] Rainbow users may experience a slowness/error on some APIs

Resolved

Operational

Started 11 days agoLasted 41 minutes

Affected

Asia-Pacific (APAC)

[APAC] Rainbow Core Services

[APAC] Rainbow Conferencing

[APAC] Rainbow Media Relays

Updates

Resolved
January 06, 2025 at 2:55:00 AM
Resolved
January 06, 2025 at 2:55:00 AM
After a restart on one component still impacted, all services are up and back to normal.
Monitoring
January 06, 2025 at 2:34:00 AM
Monitoring
January 06, 2025 at 2:34:00 AM
Network has been up again. We are monitoring to see that no more impact is visible.
Identified
January 06, 2025 at 2:22:00 AM
Identified
January 06, 2025 at 2:22:00 AM
A network issue has been identified on our provider. We are working to fix the incident.
Investigating
January 06, 2025 at 2:14:00 AM
Investigating
January 06, 2025 at 2:14:00 AM
We have lost network on several servers.
We are currently investigating this incident.

Rainbow - [APAC] Rainbow users may experience a slowness/error on some APIs – Incident details