Rainbow - [EMEA] Rainbow Hub: Intermittent issue with softphony – Incident details

All systems operational

[EMEA] Rainbow Hub: Intermittent issue with softphony

Resolved
Operational
Started 15 days agoLasted about 3 hours

Affected

Europe & Middle East (EMEA)

Partial outage from 9:15 AM to 11:25 AM, Degraded performance from 11:25 AM to 12:25 PM

[EMEA] Rainbow Hub Voice Services

Partial outage from 9:15 AM to 11:25 AM, Degraded performance from 11:25 AM to 12:25 PM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We applied a fix and the system seems back to operational

    We are monitoring the system

    Still some intermittent issues occur on call-queue services

  • Identified
    Identified

    We identified the issue

  • Update
    Update

    We are still investigating this incident.

  • Investigating
    Investigating
    We are currently investigating this incident.