[EMEA] Rainbow Hub: Intermittent issue with softphony

Resolved

Operational

Started over 1 year agoJanuary 07, 2025Lasted about 3 hoursJanuary 07, 20259:15:00 AM12:25:43 PMUTC

Affected

Europe & Middle East (EMEA)

[EMEA] Rainbow Hub Voice Services

Updates

Resolved
January 07, 2025 at 12:25:43 PMUTC
Resolved
January 07, 2025 at 12:25:43 PMUTC
This incident has been resolved.
Monitoring
January 07, 2025 at 11:50:00 AMUTC
Monitoring
January 07, 2025 at 11:50:00 AMUTC
We applied a fix and the system seems back to operational
We are monitoring the system
Still some intermittent issues occur on call-queue services
Identified
January 07, 2025 at 11:25:08 AMUTC
Identified
January 07, 2025 at 11:25:08 AMUTC
We identified the issue
Update
January 07, 2025 at 10:13:00 AMUTC
Update
January 07, 2025 at 10:13:00 AMUTC
We are still investigating this incident.
Investigating
January 07, 2025 at 9:15:00 AMUTC
Investigating
January 07, 2025 at 9:15:00 AMUTC
We are currently investigating this incident.

Rainbow - [EMEA] Rainbow Hub: Intermittent issue with softphony – Incident details