[EMEA] Rainbow Hub: Intermittent issue with softphony

Resolved

Operational

Started 15 days agoLasted about 3 hours

Affected

Europe & Middle East (EMEA)

[EMEA] Rainbow Hub Voice Services

Updates

Resolved
January 07, 2025 at 12:25:43 PM
Resolved
January 07, 2025 at 12:25:43 PM
This incident has been resolved.
Monitoring
January 07, 2025 at 11:50:00 AM
Monitoring
January 07, 2025 at 11:50:00 AM
We applied a fix and the system seems back to operational
We are monitoring the system
Still some intermittent issues occur on call-queue services
Identified
January 07, 2025 at 11:25:08 AM
Identified
January 07, 2025 at 11:25:08 AM
We identified the issue
Update
January 07, 2025 at 10:13:00 AM
Update
January 07, 2025 at 10:13:00 AM
We are still investigating this incident.
Investigating
January 07, 2025 at 9:15:00 AM
Investigating
January 07, 2025 at 9:15:00 AM
We are currently investigating this incident.

Rainbow - [EMEA] Rainbow Hub: Intermittent issue with softphony – Incident details