[EMEA] Rainbow Hub: Intermittent issue with call queues

Resolved

Degraded performance

Started over 1 year agoJanuary 08, 2025Lasted about 7 hoursJanuary 08, 20259:11:34 AM3:55:00 PMUTC

Affected

Europe & Middle East (EMEA)

[EMEA] Rainbow Hub Voice Services

Updates

Resolved
January 08, 2025 at 3:55:00 PMUTC
Resolved
January 08, 2025 at 3:55:00 PMUTC
This incident has been resolved.
Update
January 08, 2025 at 11:23:58 AMUTC
Update
January 08, 2025 at 11:23:58 AMUTC
We are continuing to work on a fix for this incident.
Update
January 08, 2025 at 10:02:46 AMUTC
Update
January 08, 2025 at 10:02:46 AMUTC
We are continuing to work on a fix for this incident.
Identified
January 08, 2025 at 9:24:31 AMUTC
Identified
January 08, 2025 at 9:24:31 AMUTC
Our engineers have identified the issue affecting incoming calls and are working toward a fix. We will provide another update as soon as more information becomes available.
Investigating
January 08, 2025 at 9:11:34 AMUTC
Investigating
January 08, 2025 at 9:11:34 AMUTC
We are currently investigating this incident.

A workaround would be to transform the call queue groups to standard groups

Rainbow - [EMEA] Rainbow Hub: Intermittent issue with call queues – Incident details