Intermittent issue with external calls on some SIP peers

Resolved

Partial outage

Started over 1 year agoJanuary 27, 2025Lasted about 1 hourJanuary 27, 202510:15:0011:35:00 AMUTC

Affected

Europe & Middle East (EMEA)

[EMEA] Rainbow Hub Voice Services

Updates

Resolved
January 27, 2025 at 11:35:00 AMUTC
Resolved
January 27, 2025 at 11:35:00 AMUTC
This incident has been resolved.
Update
January 27, 2025 at 11:05:00 AMUTC
Update
January 27, 2025 at 11:05:00 AMUTC
We implemented a fix and are still monitoring the result.
CallQ services have been progressively restarted.
Monitoring
January 27, 2025 at 10:55:00 AMUTC
Monitoring
January 27, 2025 at 10:55:00 AMUTC
A fix has been applied. We are monitoring the solution.
Identified
January 27, 2025 at 10:50:00 AMUTC
Identified
January 27, 2025 at 10:50:00 AMUTC
Our engineers have identified the issue affecting calls and are working toward a fix. We will provide another update as soon as more information becomes available.
Update
January 27, 2025 at 10:44:59 AMUTC
Update
January 27, 2025 at 10:44:59 AMUTC
We are still investigating this incident.
CallQ services may be more impacted than other services
Investigating
January 27, 2025 at 10:15:00 AMUTC
Investigating
January 27, 2025 at 10:15:00 AMUTC
We are currently investigating this incident.

Rainbow - Intermittent issue with external calls on some SIP peers – Incident details