Rainbow service failure

Resolved

Partial outage

Started about 2 months agoLasted about 3 hours

Affected

Global (WW)

[WW] Rainbow Hybrid PBX Telephony

[WW] Rainbow Administration & Subscriptions

Europe & Middle East (EMEA)

[EMEA] Rainbow Core Services

[EMEA] Rainbow Hub Voice Services

Updates

Resolved
March 10, 2025 at 11:36:34 PM
Resolved
March 10, 2025 at 11:36:34 PM
While most of users recovered their collaboration services around 10PM CET and telephony services around 11PM. We still faced a very marginal errors on some users. In order to apply a final fix, we just disconnected some users and PBX. The system is now stable.
Monitoring
March 10, 2025 at 10:53:00 PM
Monitoring
March 10, 2025 at 10:53:00 PM
We implemented a fix and are currently monitoring the result.
Update
March 10, 2025 at 9:54:09 PM
Update
March 10, 2025 at 9:54:09 PM
Hybrid telephony services have been restored for all users. Hub telephony services restored fully in EMEA and under progress in LATAM region.
Update
March 10, 2025 at 9:22:42 PM
Update
March 10, 2025 at 9:22:42 PM
We are working on a fix on hybrid and hub telephony services.
Update
March 10, 2025 at 9:06:27 PM
Update
March 10, 2025 at 9:06:27 PM
We implemented a fix and users should be able to connect in the coming minutes.
Telephony services will be reactivated soon
Identified
March 10, 2025 at 8:27:00 PM
Identified
March 10, 2025 at 8:27:00 PM
We identified a problem impacting enduser connection and telephony services in EMEA cluster.

Rainbow - Rainbow service failure – Incident details