Rainbow service impaired

Resolved

Degraded performance

Started over 1 year agoMarch 21, 2025Lasted 20 minutesMarch 21, 20258:19:008:39:00 AMUTC

Affected

Asia-Pacific (APAC)

[APAC] Rainbow Core Services

[APAC] Rainbow Hub Voice Services

[APAC] Rainbow Conferencing

[APAC] Rainbow Media Relays

Updates

Resolved
March 21, 2025 at 8:39:00 AMUTC
Resolved
March 21, 2025 at 8:39:00 AMUTC
This incident has been resolved.
Monitoring
March 21, 2025 at 8:29:00 AMUTC
Monitoring
March 21, 2025 at 8:29:00 AMUTC
We implemented a fix and are currently monitoring the result.
Identified
March 21, 2025 at 8:19:00 AMUTC
Identified
March 21, 2025 at 8:19:00 AMUTC
We identified a network incident in Singapour datacenter leading to users disconnection and loss of telephony services.

Rainbow - Rainbow service impaired – Incident details