Impaired audio quality on calls

Resolved

Operational

Started about 1 month agoLasted 12 minutes

Affected

Caribbean & Latin America (CALA)

[CALA] Rainbow Hub Voices Services

Updates

Resolved
March 25, 2025 at 2:40:00 PM
Resolved
March 25, 2025 at 2:40:00 PM
This incident has been resolved.
Monitoring
March 25, 2025 at 2:35:00 PM
Monitoring
March 25, 2025 at 2:35:00 PM
We implemented a fix and are currently monitoring the result.
Identified
March 25, 2025 at 2:32:00 PM
Identified
March 25, 2025 at 2:32:00 PM
We are continuing to work on a fix for this incident.
Investigating
March 25, 2025 at 2:28:00 PM
Investigating
March 25, 2025 at 2:28:00 PM
We are currently investigating this incident.

Rainbow - Impaired audio quality on calls – Incident details